Katie Smith
Portland,OR
Summary
Dynamic professional with a strong work ethic and integrity, experienced in delivering exceptional customer service. Proven ability to manage multiple tasks efficiently while fostering teamwork and communication. Skilled in POS systems and dedicated to enhancing guest satisfaction through patience and empathy.
Overview
5
5
years of professional experience
Work History
Cashier
Buttermilk and Bourbon
Watertown, MA
09.2025 - 08.2026
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and menu selections.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and gift card payments accurately.
Server
CRACKD Kitchen
Peabody, MA
09.2023 - 09.2025
- Delivered exceptional customer service, ensuring guest satisfaction and loyalty.
- Managed multiple tables efficiently, prioritizing tasks in a fast-paced environment.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Trained new team members on service protocols and menu knowledge.
Afterschool Care
YMCA Child Development Center
Salem, MA
09.2022 - 09.2024
- Supervised daily activities to ensure safety and well-being of children.
- Developed engaging educational programs promoting social skills and teamwork.
- Facilitated communication between parents, staff, and children to enhance community involvement.
- Mentored junior staff in child care practices and behavior management techniques.
Camp Assistant
Lost River Valley Campground
Lincoln, NH
05.2021 - 05.2023
- Assisted in daily operations, ensuring smooth campground activities and guest experiences.
- Provided support to campers with check-in processes and site assignments.
- Coordinated equipment rentals, enhancing guest access to recreational activities.
- Developed engaging schedules for daily programs, increasing participant involvement.
- Performed routine maintenance tasks such as cleaning cabins or repairing equipment to uphold a high standard of cleanliness throughout the facility grounds.
Education
No Degree - Education / Sports Science
Salem State University
Salem, MA09.2026
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
Timeline
Cashier
Buttermilk and Bourbon
09.2025 - 08.2026
Server
CRACKD Kitchen
09.2023 - 09.2025
Afterschool Care
YMCA Child Development Center
09.2022 - 09.2024
Camp Assistant
Lost River Valley Campground
05.2021 - 05.2023
No Degree - Education / Sports Science
Salem State University