Katie Terry
Kroger
Brandon,MS
7
years of professional experience
Dynamic Pharmacy Technician with proven expertise at Kroger in medication dispensing and workflow optimization. Recognized for enhancing customer satisfaction through effective problem-solving and education on medication use. Skilled in maintaining patient confidentiality and ensuring compliance with pharmacy ethics, contributing to a streamlined and efficient pharmacy environment.
Work History
Pharmacy Technician
1 Year 9 Months- Managed medication inventory, ensuring accurate stock levels and timely replenishment.
- Assisted pharmacists in preparing and dispensing prescriptions with precision and compliance.
- Educated customers on proper medication usage and potential side effects to enhance safety.
- Implemented workflow improvements, reducing prescription processing time by streamlining tasks.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Lead Floral Designer
1 Year- Led floral design projects, ensuring creative and aesthetic alignment with customer preferences.
- Managed inventory levels, optimizing flower selection and reducing waste through efficient procurement practices.
- Developed seasonal floral arrangements for promotional events, enhancing store visual merchandising strategies.
- Collaborated with management to implement new design techniques, improving overall customer satisfaction ratings.
- Oversaw daily operations in floral department, ensuring adherence to quality standards and timely service delivery.
- Coordinated special orders and custom arrangements, enhancing customer experience through personalized service solutions.
- Managed inventory control, ensuring adequate stock levels of flowers and materials for timely order fulfillment.
- Provided exceptional customer service, addressing inquiries promptly and resolving issues professionally.
ClickList Clerk
9 Months- Managed order fulfillment processes to ensure timely and accurate delivery of customer groceries.
- Collaborated with team members to maintain efficient inventory management and product availability.
- Utilized scanning technology for precise order picking, reducing errors in customer orders.
- Assisted customers in selecting substitutions, enhancing overall shopping experience and satisfaction.
Waitress Supervisor
1 Year 9 Months- Supervised daily operations, ensuring efficient service and adherence to quality standards.
- Trained and mentored new staff on menu knowledge and customer service techniques.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Cashier
1 Month- Assisted in training new team members on cash handling procedures and customer service protocols.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Utilized point-of-sale system for transactions, managing cash drawer and balancing at shift end.
- Implemented feedback strategies to improve customer satisfaction and streamline operations.
Cashier
5 Months- Supported kitchen operations by ensuring timely food service to patrons.
- Coordinated efforts with colleagues to ensure a clean and organized environment during high-traffic periods.
- Executed cash, check, and credit card transactions at the cash register to ensure seamless customer service.
- Engaged with customers to promote ongoing business relationships and satisfaction.
Cashier
4 Months- Processed customer transactions accurately and efficiently, ensuring a smooth checkout experience.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to meet health and safety standards.
Education
High School Diploma
Skills
Problem-solving skills
Team collaboration
Confidentiality and HIPAA
Workflow optimization
Answering customer questions
Medication dispensing
Patient confidentiality
Supply restocking
Pharmacy ethics
Processing payments
Timeline
Pharmacy Technician
Kroger
11.2024 - CurrentRead More
Lead Floral Designer
Kroger
11.2023 - 11.2024Read More
ClickList Clerk
Kroger
02.2023 - 11.2023Read More
Waitress Supervisor
Black Axes
03.2021 - 12.2022Read More
Cashier
Kirkland's Home
11.2020 - 12.2020Read More
Cashier
Shiloh Baseball Fields
06.2020 - 11.2020Read More
Cashier
Chic-Fil-A
04.2019 - 08.2019Read More
Northwest Rankin High School
High School Diploma
Read More