Katie Tibor
Virginia Beach
Summary
Results-driven Clinic Manager with a focus on optimizing patient care and operational efficiency. Achieved an 18% reduction in patient readmissions and increased patient satisfaction scores by 22% through comprehensive quality improvement initiatives. Expert in data analytics for informed decision-making and successful project execution.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinic Manager
Loyal Source Government Services
10.2025 - Current
- Spearheaded a comprehensive quality assurance program for medical disability examinations, implementing a standardized audit framework that increased report accuracy by 25% and reduced turnaround time by 15% through the systematic identification and remediation of documentation discrepancies.
- Managed the successful integration of a new electronic health record system, oversaw data migration, staff training, and workflow adjustments.
- Developed sophisticated forecasting models in Microsoft Excel to predict patient surges; optimized staff scheduling and resource allocation, resulting in a 20% reduction in unnecessary overtime costs and improved staff utilization rates.
- Collaborated with clinicians and administrative staff to identify root causes of delays, implemented new documentation protocols, and monitored progress using Power BI.
- Mentored clinical leadership and staff on strategies for optimizing workforce and workflow.
- Hired, onboarded, trained, and evaluated performance of clinic staff.
- Conducted comprehensive longitudinal analysis of clinic metrics to ensure 100% alignment with client expectations and corporate strategic objectives.
Team Lead Long -Term Services and Support Specialist
Elevance Health
08.2024 - 10.2025
- Led a team of 15 LTSS Specialists, providing ongoing training, performance feedback, and mentorship to ensure adherence to Elevance Health's protocols and state regulations.
- Spearheaded comprehensive quality assurance audits for LTSS clinical documentation, ensuring 98% compliance with state regulatory mandates and internal clinical pathways by conducting weekly peer reviews, identifying documentation gaps, and implementing targeted training interventions to improve assessment accuracy and member care outcomes.
- Developed and implemented onboarding program for LTSS Specialists to streamline training and improve readiness for client interactions.
- Collaborated with interdisciplinary teams to develop, implement, and maintain quality assurance and control measures that increase overall performance.
- Utilized data analytics to identify trends in member needs and service gaps, guiding development of targeted interventions and optimizing resource allocation.
- Spearheaded the review and revision of LTSS documentation standards, ensuring compliance with state and federal guidelines.
- Leveraged electronic health record (EHR) systems and case management software to efficiently manage member data, track service utilization, and generate comprehensive reports.
- Utilized data visualization tools to present key performance indicators (KPIs) and trends to leadership, supporting data-driven decision-making for program enhancements.
Director of Rehabilitation
WATERSIDE HEALTHCARE AND REHAB
09.2022 - 07.2024
- Directed a multidisciplinary rehabilitation department of 15+ clinicians, implementing a comprehensive Quality Assurance and Performance Improvement framework that reduced patient readmission rates by 18% and increased patient satisfaction scores by 22% through rigorous process optimization and clinical auditing.
- Developed and implemented a comprehensive Quality Assurance and Performance Improvement program that systematically monitors therapy outcomes, clinical documentation accuracy, and adherence to evidence-based practice standards, while conducting monthly audits to identify performance gaps and executing corrective action plans to ensure compliance with CMS regulations and facility-specific care protocols.
- Led the successful integration of a new electronic health record (EHR) system for rehabilitation services, achieving 100% staff compliance with documentation standards.
- Developed and launched a specialized fall prevention program, decreasing fall incidents by 20% over a 12-month period and reducing associated healthcare costs.
- Partnered with quality assurance committee to identify and address rehabilitation outcome improvements, aiding facility in achieving a 4-star quality rating.
- Collaborated cross-functionally on project plans and risk management activities to align departmental goals with organizational strategies.
- Streamlined inventory management for rehabilitation equipment and supplies, supporting operational efficiency and resource allocation.
- Norfolk
Clinical Administration Support
U.S. Navy/DoD
05.2019 - 06.2022
- Maintained strict confidentiality of all client records and communications, adhering to ethical guidelines and legal requirements (e.g., HIPAA, DoD regulations) to protect sensitive information.
- Demonstrated strong knowledge of HIPAA, PHI, and PII regulations, ensuring compliance in all client interactions.
- Facilitated seamless client intake processes for over 50 individuals monthly, ensuring accurate data collection and timely scheduling of appointments with counselors and advocates.
- Maintained and updated comprehensive client databases and case files, ensuring data accuracy and accessibility for clinical staff while adhering to strict record-keeping protocols.
- Prepared and processed essential documentation, including client intake forms, progress notes, and referral paperwork, ensuring compliance with FFSC and Navy regulations.
- Provided compassionate and confidential support to clients navigating various personal and family challenges, including crisis intervention, domestic abuse, and financial difficulties, by connecting them with appropriate resources and services.
- Developed and distributed informational materials and resources to clients, improving understanding of available support programs and promoting self-sufficiency.
- Coordinated logistics for workshops, training sessions, and support groups, ensuring successful execution of over 10 events annually through effective room reservations, material preparation, and attendee registration.
- Collaborated with clinical staff to identify client needs and service gaps, enhancing existing programs and supporting development of new initiatives.
Licensed Physical Therapist Assistant/Assistant of Director of Rehabilitation
Medical Facilities of America
Virginia Beach
10.2014 - 09.2018
- Provided direct physical therapy interventions to a diverse caseload of geriatric patients with various diagnoses, including post-surgical, neurological, orthopedic, and cardiopulmonary conditions.
- Educated patients and families on home exercise programs, adaptive equipment, and safety precautions to support functional gains and reduce re-hospitalization risks.
- Collaborated effectively with interdisciplinary teams, including occupational therapists, speech-language pathologists, nurses, and physicians, to ensure comprehensive and coordinated patient care.
- Achieved a 95% patient satisfaction rate through compassionate care, effective communication, and patient-centered goal setting.
- Implemented individualized treatment plans, utilizing evidence-based practices and modalities such as therapeutic exercise, manual therapy, gait training, and neuromuscular re-education, to optimize patient outcomes and facilitate safe discharge planning.
- Assisted Director of Rehabilitation in daily operations and management of therapy department, overseeing and coordinating a team of 10+ PTAs, OTs, and SLPs.
- Monitored and analyzed key performance indicators (KPIs) such as productivity, caseload management, and documentation accuracy, implementing strategies that led to a 10% increase in departmental efficiency.
- Trained and mentored new therapy staff, ensuring a smooth onboarding process and adherence to facility protocols and patient care standards.
Education
Master of Public Health - Global Environmental Health
Old Dominion University
Norfolk, VA05-2026
Bachelor of Health Science - Health Service Administration, Management
Old Dominion University
Norfolk, VA05-2021
Associate of Applied Science - Licensed Physical Therapist Assistant
Tidewater Community College
Virginia Beach, VA05-2014
Bachelor of Business Management -
Kostanay State Pedagogical Institute
Kazakhstan01-2008
Skills
- Clinical management
- Operations management
- Electronic health records
- Patient care strategies
- HIPAA compliance
- Quality improvement
- Performance improvement
- Data analysis
- Budget management
- Team leadership
- Community outreach
- Patient assessment
Certification
- Physical Therapy Assistant Licensure, Commonwealth of VA, 07/16/14
- CPR certification
- 30-Hour Outreach for General Industry, 02/25/21
- General Industry Safety Standards Course A-493-0061, 03/04/21
Community Service
- Over 200 hours' community service, Volunteer services at NAF Atsugi Safety Department, 2020 – 2021, Assisted in analyzing data on work operations, mishaps, and safety practices to prepare reports of findings that propose corrective measures for unsafe conditions and hazardous work practices., Observed mishap/accident investigations., Assisted in creating a fall-protection program for one of the squadrons on base., Provided recommendations to management and workers on safety requirements and potential accident causing situations and methods/techniques for preventing accidents; scheduled and performed periodic surveys and inspections to evaluate the effectiveness of safety requirements and practices in the work environment.
- Atsugi MTF Clinic Lead for Red Cross, 2021-2022, Provided volunteer program leadership, management, and support; interacted and liaised with volunteers, Red Cross management and military personnel; assisted with ensuring ample volunteers to provide Red Cross services within medical treatment facilities; ensured continuity of required specialized volunteer training, placement and volunteer recognition., Ensured MTFs receive training and guidance on the execution of different policies with variety of considerations.
Clearance
SECRET CLEARANCE, 10/01/19, 10/01/29
Timeline
Clinic Manager
Loyal Source Government Services
10.2025 - Current
Team Lead Long -Term Services and Support Specialist
Elevance Health
08.2024 - 10.2025
Director of Rehabilitation
WATERSIDE HEALTHCARE AND REHAB
09.2022 - 07.2024
Clinical Administration Support
U.S. Navy/DoD
05.2019 - 06.2022
Licensed Physical Therapist Assistant/Assistant of Director of Rehabilitation
Medical Facilities of America
10.2014 - 09.2018
Master of Public Health - Global Environmental Health
Old Dominion University
Bachelor of Health Science - Health Service Administration, Management
Old Dominion University
Associate of Applied Science - Licensed Physical Therapist Assistant
Tidewater Community College
Bachelor of Business Management -
Kostanay State Pedagogical Institute