Katie Vanderloo
Cincinnati ,OH
Summary
Dynamic barista with expertise in drink preparation and training, honed at Sleepy Bee Cafe. Proven ability to foster teamwork and enhance customer relationships, consistently exceeding service expectations. Skilled in espresso machine operation and maintaining cleanliness, ensuring a welcoming environment for patrons. Recognized for developing menu items that resonate with customers.
Overview
12
12
years of professional experience
Work History
Barista Shift Supervisor
Sleepy Bee Cafe
03.2019 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Cosmetic Beauty Advisor
Bare Minerals
05.2018 - 03.2019
- Stayed up-to-date on industry trends and product knowledge by attending regular training sessions and workshops.
- Helped achieve monthly sales goals by consistently meeting or exceeding personal targets set by management.
- Developed strong relationships with clients through attentive listening, empathy, and genuine care for their beauty concerns.
- Provided a safe and hygienic environment for clients by consistently sanitizing tools, surfaces, and products according to industry standards.
Front of House Employee
Holtmans Donuts
09.2017 - 05.2018
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Server
Bob Evans Restaurant
04.2013 - 07.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Mcauley High School
05.2014
Skills
- Cleanliness maintenance
- Barista training
- Drink preparation speed
- Menu development
- Latte art expertise
- Espresso machine operation
Timeline
Barista Shift Supervisor
Sleepy Bee Cafe
03.2019 - Current
Cosmetic Beauty Advisor
Bare Minerals
05.2018 - 03.2019
Front of House Employee
Holtmans Donuts
09.2017 - 05.2018
Server
Bob Evans Restaurant
04.2013 - 07.2016
Mcauley High School