Katie Wells
Fort Scott,KS
Summary
I am an enthusiastic and self-motivated customer service professional dedicated customer satisfaction and contributing to an organization's success. I offer exceptional communication and interpersonal skills paired with vast experience connecting with a diverse customer base. I am adaptable, work well under pressure, and enjoy challenges.
Overview
11
11
years of professional experience
Work History
Optometric Assistant
Dr. Randall Holloway O.D.
06.2009 - 06.2020
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Education
Bachelor of Arts - Communication
Pittsburg State University
Pittsburg, KS05.2005
Associate of Arts - Radio Broadcating
Rogers State University
Claremore, OK05.2003
Skills
- Building customer trust and loyalty
- Courteous with strong service mindset
- Calm and professional under pressure
- Efficient and detail-oriented
- Responsive to difficult customers
- Upbeat and positive personality
- Customer data confidentiality
- Multitasking and prioritization
Accomplishments
- Board Member - Friends of the Fort
- Board Member - Fort Scott Community Theater
- Children's Minister
- Event Coordinator
- Living Historian
Languages
German
Professional Working
Timeline
Optometric Assistant
Dr. Randall Holloway O.D.
06.2009 - 06.2020
Bachelor of Arts - Communication
Pittsburg State University
Associate of Arts - Radio Broadcating
Rogers State University
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