Katie Zibell

• Greeted all clients in a timely manner and checked them in.

• Answered phone lines, handling any customer issues and needs.

• Scheduled patient appointments, drop offs, and surgeries, within the clinic.

• Ensured each client and patient received a pleasant and comfortable experience while mantaining compassion and professionalism.

• Provided educational assistance regarding product types, applications, effects, and methods of delivery that best fit the client’s needs.

• Followed state guidelines and mastering those restrictions within our POS system and the state.

• Responsible for running a register and debit terminal, making sure the correct amount of money in my drawer at the end of my scheduled shift.

• Handled checking in all appointments and boardings making sure the owner completed all necessary paperwork.

• Handled all phone related duties including: specialty food orders, medications, and appointment reminders.

• Ensured that every client and their cat received a pleasant and comfortable experience.

• Answered eight phone lines, handling any customer issues and needs.

• Scheduled patient appointments, surgeries, and pet resort stays within the clinic.

• Worked hard to maintain an environment of compassion and positivity with each client and animal.

• Educated clients about product effects, dosing, and consumption methods.

• Handled all phone related responsibilities while simultaneously maintaining the front office.

• Worked with patients to help answer all product related questions and give recommendations when needed.