Katie Elizabeth Gonzalez
Eagle Pass,TX
Summary
I am a motivated individual with a strong commitment to providing excellent service at all times and have the determination to always learn more. I am a team member who is dedicated and outgoing and is knowledgeable about cash handling procedures and management principles. I have an excellent ability to communicate, make decisions, and plan. I am dedicated to learning, growing, and succeeding in the financial/business industry.
Overview
3
3
years of professional experience
Work History
Lead Teller Supervisor
Border Federal Credit Union
Eagle Pass, TX
05.2021 - Current
- Perform customer transactions such as deposits, withdrawals, loan payments, money orders, cashiers checks, transfers, and cash advances on a daily basis.
- Provide a high level of customer service through a friendly approach, strong professionalism, and timely assistance.
- Remain poised and professional even in high stress situations and when dealing with difficult customers.
- In charge of daily balancing spreadsheets, weekly ATM servicing, monthly auditing, and sending reports to the appropriate branches.
- Manage a team of tellers and ensure proper training on all banking policies and procedures.
- Reviewed customer account information to verify accuracy and resolve any outstanding issues.
- Provided ongoing coaching and feedback to tellers on their job performance.
- Maintained up-to-date knowledge of current bank products and services for customers' convenience.
- Audited teller transactions for accuracy prior to submission for processing.
- Tracked inventory levels of supplies necessary for daily operations.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Count currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
Education
Bachelor of Business Administration -
Sul Ross State University
Eagle Pass, TX 7885205-2023
Associate of Arts -
Southwest Texas Junior College
Eagle Pass, TX 7885205-2021
Skills
- Staff Supervision
- Transactions Processing
- Trustworthy and Honest
- Decision-Making
- Positive Attitude
- Attention to Detail
- Work Strong Independently
- Time Management
- Team Building
- Bilingual
- Computer Skills: Microsoft and Excel
Timeline
Lead Teller Supervisor
Border Federal Credit Union
05.2021 - Current
Bachelor of Business Administration -
Sul Ross State University
Associate of Arts -
Southwest Texas Junior College
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