Katilyn Simerley
Cleburne,TX
Summary
Dynamic and results-driven professional with exceptional customer service skills. Proven ability to enhance guest experiences through effective communication and teamwork. Expertise in cash handling and order management, consistently delivering quality service while fostering strong guest relationships. Committed to maintaining high standards in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Server
BoomerJacks Bar and Grill
04.2026 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Patient Service Representative
John Peter Smith Hospital
07.2025 - 10.2025
- Assisted patients with appointment scheduling and insurance inquiries.
- Managed patient check-in processes, ensuring efficient workflow in busy environments.
- Provided front desk support, answering phone calls and addressing patient concerns promptly.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Coordinated with medical staff to facilitate timely referrals and follow-up appointments.
- Resolved billing discrepancies by liaising between patients and billing departments efficiently.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Collaborated with healthcare teams to streamline communication and enhance patient care experience.
Server
Cracker Barrel
04.2024 - 08.2025
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to maintain efficient workflow and timely food delivery.
- Managed cash register operations, processing transactions accurately and efficiently.
- Assisted in training new servers on menu offerings and service standards.
- Maintained cleanliness and organization of dining area to enhance guest satisfaction.
- Adapted quickly to changing priorities during peak hours, demonstrating flexibility in service delivery.
- Supported promotional events by upselling daily specials and featured menu items, boosting sales performance.
- Communicated effectively with customers to address inquiries and resolve issues promptly.
Education
High School Diploma -
Venus Highschool
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Quality control
- Guest relations management
- Point of sale operation
- Allergy awareness
- Order management
Timeline
Server
BoomerJacks Bar and Grill
04.2026 - Current
Patient Service Representative
John Peter Smith Hospital
07.2025 - 10.2025
Server
Cracker Barrel
04.2024 - 08.2025
High School Diploma -
Venus Highschool