Katina Bailey
Lombard,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors,
understanding customer desires, ad providing customized solutions to build loyalty.
Organized and dependable candidate successful
at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Powell Insurance Group
Round Rock , TX
2019.04 - 2022.11
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Maintained clean and orderly checkout areas by emptying trash cans and wiping down surfaces.
Professional Bus Operator
RRISD
Round , TX
2016.01 - 2019.03
- Conducted pre-trip inspections of bus for safe operation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained State driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
- Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
Daycare Owner/Operator
Little Tots Daycare
Rockford , IL
2000.11 - 2015.12
- Maintained accurate accounting of tuition and operating reports.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
- Stayed current on Type codes and Type guidelines to maintain compliant program operations in State.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Recruited, hired and evaluated primary and supplemental staff and recommended personnel actions for programs and services.
- Partnered with marketing and PR to generate content for social media, news outlets and company website.
Customer Service Cashier
Macy's
Rockford , IL
1992.07 - 2000.10
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
Education
Diploma - Child Development
Auburn High School
Rockford, IL08.1990
Skills
- Order and Refund Processing
- Customer Account Management
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Understanding Customer Needs
Certification
- Sales Essentials Certificate
- CDL Class B
- License Child Care
- Best Bus Driver Of The Regional
Timeline
Customer Service Representative
Powell Insurance Group
2019.04 - 2022.11
Professional Bus Operator
RRISD
2016.01 - 2019.03
Daycare Owner/Operator
Little Tots Daycare
2000.11 - 2015.12
Customer Service Cashier
Macy's
1992.07 - 2000.10
Diploma - Child Development
Auburn High School
- Sales Essentials Certificate
- CDL Class B
- License Child Care
- Best Bus Driver Of The Regional
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