Katina Nation
Louisville,KY
Summary
I'am dedicated to my job i work hard and try to exceed in my work I'm a fast learner, very kind to everyone. I am a great listener and i hold on to every word people say.
Overview
8
8
years of professional experience
Work History
Cashier Team Lead
Fazoli's Restaurant
10.2018 - 12.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
Customer Service Cashier
Kmart
11.2014 - 12.2014
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
Education
GED -
Valley High School
Louisville, KY11.2020
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Punctual and Reliable
- Flexible Schedule
- Store Opening and Closing
- Heavy Lifting
- Opening and closing procedures
- Adaptability and Dependability
- Multi-tasking skill
- Verbal/written communication
- Customer Relations
- Workplace Safety
Timeline
Cashier Team Lead
Fazoli's Restaurant
10.2018 - 12.2022
Customer Service Cashier
Kmart
11.2014 - 12.2014
GED -
Valley High School
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