Katina Shields
The Census Bureau
Houston,TX
5
years of professional experience
Dynamic and results-driven professional with extensive experience in customer service at Dollar Tree Stores. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in cash handling and adept at multitasking, consistently achieving operational efficiency and fostering a positive team environment.
Work History
Cashier
7 Years 1 Month- Collaborated with team members to streamline checkout processes and reduce wait times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Improved efficiency, organized checkout area for optimal workflow.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Supported marketing initiatives by setting up and maintaining promotional displays.
KFC Team Member
11 Years 3 Months- Provided exceptional customer service by efficiently taking orders and addressing customer inquiries.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Operated kitchen equipment safely while preparing food items according to company specifications.
- Collaborated with team members to ensure timely delivery of food orders during peak hours.
- Developed a thorough understanding of menu items, assisting customers with recommendations and dietary needs.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Census Enumerator
2 Years 3 Months- Conducted surveys to gather accurate demographic data from households.
- Verified information for consistency and completeness during data collection.
- Engaged with community members to promote awareness of census importance.
- Utilized electronic devices for efficient data entry and management.
- Identified hard-to-reach populations and developed targeted strategies, enhancing the inclusivity of census data collection efforts.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Improved data accuracy by diligently collecting and recording census information from households.
- Utilized various technologies, such as handheld devices and mapping software, streamlining enumeration processes and improving overall efficiency.
- Coordinated with local officials to enhance outreach efforts within assigned areas.
- Assisted in resolving discrepancies found in reported data entries.
- Investigated candidate history and employment claims to confirm eligibility for positions.
Cashier
29 Years 9 Months- Processed customer transactions accurately and efficiently at point of sale.
- Managed cash register operations, ensuring balanced drawers at shift end.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Executed promotional campaigns by informing customers about current offers and discounts.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
- Medical Anthropology
High School Diploma
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Flexible and adaptable
Attention to detail
Time management
Friendly
positive attitude
Verbal communication
Decision-making
Organization and time management
Active listening
Calm under pressure
Organizational skills
Computer skills
Critical thinking
Excellent communication
Multitasking Abilities
Multitasking
Dependable and responsible
Timeline
Cashier
Dollar Tree Stores
09.2019 - 2022Read More
KFC Team Member
KFC Restaurant
07.2015 - 2018Read More
Census Enumerator
The Census Bureau
03.2000 - 06.2002Read More
Cashier
Chevron
01.1997 - 2000Read More
Lone Star College
from Medical Anthropology
Read More
Aldine High School
High School Diploma
Read More