Katisha Montgomery
Little Rock ,Arkansas
Summary
Dynamic hospitality professional with a strong work ethic and proven problem-solving skills, honed at Courtyard Marriott Hotel. Expertise in front desk operations and customer service, consistently enhancing guest satisfaction. Recognized for maintaining accurate financial records and streamlining processes, ensuring efficient operations during overnight shifts. Committed to fostering teamwork and collaboration.
Overview
13
13
years of professional experience
Work History
Night Auditor
Courtyard Marriott Hotel
Little Rock, AR
08.2024 - 02.2025
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Generated and printed daily financial reports to track hotel performance.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Front Desk Receptionist
Extended Stay America
Sacramento, CA
07.2023 - 07.2024
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Front Desk Receptionist
Motel 6 Hotel
Sacramento, CA
07.2020 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Machine Operator
US Post Office
Sacramento, CA
08.2019 - 07.2020
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
Order Selector
Amazon
Sacramento, CA
01.2019 - 12.2019
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
- Minimized damaged items through careful handling of fragile products while selecting orders.
- Supported warehouse organization efforts by accurately labeling products and placing them in designated storage areas.
- Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.
Customer Service Representative
AT&T Mobility
05.2015 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Medical Assistant/Receptionist
Kaiser Permanente
08.2012 - 07.2015
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
Education
Certificate - Medical Assistance
Blake Austin
Vacaville, CA02.2012
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Resolving issues
- Teamwork and collaboration
- Decision-making
- Guest services
- Customer service
- Time management
- Reception management
- Daily reporting
- Policy compliance
- Inventory oversight
- Hospitality service expertise
- Oral and written communications
- Shift scheduling
- Verbal and written communication
Timeline
Night Auditor
Courtyard Marriott Hotel
08.2024 - 02.2025
Front Desk Receptionist
Extended Stay America
07.2023 - 07.2024
Front Desk Receptionist
Motel 6 Hotel
07.2020 - 08.2022
Machine Operator
US Post Office
08.2019 - 07.2020
Order Selector
Amazon
01.2019 - 12.2019
Customer Service Representative
AT&T Mobility
05.2015 - 05.2018
Medical Assistant/Receptionist
Kaiser Permanente
08.2012 - 07.2015
Certificate - Medical Assistance
Blake Austin