Katiusca Dupuche
North Miami
Summary
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Associa
05.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Front Desk Receptionist
Sig9
02.2021 - 05.2023
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
Education
Associate of Science - Nursing
Broward College
Fort Lauderdale, FL09-2028
High School Diploma -
Alonzo And Tracy Morning Senior High
North Miami Beach, FL06-2021
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Verbal and written communication
- Front office management
Timeline
Front Desk Receptionist
Associa
05.2023 - Current
Front Desk Receptionist
Sig9
02.2021 - 05.2023
Associate of Science - Nursing
Broward College
High School Diploma -
Alonzo And Tracy Morning Senior High
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