Katja Ledbetter

As a lead in the department, I was responsible for receiving, preparing, and distributing patient specimens in a laboratory setting, including tasks like accurately labeling, sorting, centrifuging, aliquoting samples, entering data into the laboratory information system, and ensuring proper specimen handling and storage to facilitate accurate diagnostic testing; they play a crucial role in the pre-analytical phase of laboratory testing, maintaining quality control and adhering to safety protocols. I also assisted with training new staff members in the accessioning process. I identified opportunities for improvement and participated in continuous improvement initiatives within the department.

I worked with the public, assisted customers with questions and concerns, I operated ticket desk and cash register, handled money, stood for long periods at a time (6+ hrs.) or for a duration of shifts assisting guests. Maintained a pleasant and professional relationship with customers and co-workers. I ensured that the ticket desk was clean at all times, removing trash, filing and organizing of sales brochures, and that kennels, strollers and wheelchairs were well maintained, in proper working condition, and secure at the end of the day.

I provided world-class customer service by delivering the four core service principles of the cafe: provided timely and friendly cafe service, upsell, maintained product presentation standards, and maintained cafe cleanliness. Also the four principles on the bookside. I performed all support tasks in the cafe, including baking, cleaning cases and equipment, and restocking displays. I greeted and established reports with customers, engaging them in conversations about all our product and services. I asked questions to identify customer needs, providing recommendations using my product knowledge to connect the customer with the right solutions.

I maintained responsibility for taking food and beverage orders, entered all orders as quickly as possible, while maintaining the proper sequence. I also served ordered food and beverages in the customers' section. I coordinated with the kitchen to make sure that service was on time and the quality of the food was according to the company’s standards. I performed all delegated tasks as directed by the management to make sure that all the company’s operational guidelines were upheld. I handled the cash register and money. Organized and cleaned tables.

I assisted author with inventory, created documents for financial and inventory record keeping, coordinated and scheduled events, attended events (set up, clean up, acquired payments, maintained schedule) order books, merchandise ect. I maintained calendar events, utilize social media to promote events. Networked at events with readers and authors, processed payments.

I sorted and stocked inventory, ordered inventory, Assisted public with questions and concerns. I maintained inventory records (check- ins and check-outs, DVD's, assisted librarian with public events.