Katlin Guerra
Robstown,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pastry Chef/server
The Roughian
Corpus Christi, TX
05.2021 - Current
- Maintained a clean and organized work area, adhering to food safety regulations at all times
- Developed standardized recipes for various pastries, guaranteed consistent results across multiple locations
- Created visually appealing dessert presentations that enhanced the overall dining experience for guests
- Performed regular quality checks on finished products to guaranteed they met established standards
- Assisted in the coordination of special events by creating customized dessert menus based on client preferences and dietary restrictions
- Collaborated with front-of-house staff to address customer inquiries or concerns regarding pastries or desserts
- Implemented portion control measures to minimize waste and maximize profitability
- Managed multiple tasks simultaneously in a fast-paced kitchen environment
- Participated in menu tastings and provided feedback on flavor profiles, textures, and presentation
- Oversaw plating techniques to ensure consistent presentation across all dishes served at the restaurant
- Assisted servers in delivering food and beverages to tables, ensuring prompt and efficient service
- Collaborated with kitchen staff to ensure accurate delivery of orders and timely service
- Provided exceptional customer service by promptly addressing guest inquiries and concerns
- Assisted in the setup and breakdown of private events, maintained smooth execution
- Followed health and safety guidelines to maintain a clean and sanitary work environment
- Demonstrated strong knowledge of menu items, ingredients, allergens, specials, and promotions to assist guests with their selections
- Worked efficiently under pressure in a fast-paced restaurant environment
Server
Mikoto Ramen Bar
Corpus Christi, TX
03.2021 - 06.2022
- Highly organized and personable Server with experience providing exceptional customer service in establishments ranging from casual cafés to fine-dining restaurants.
- Guaranteed customer satisfaction by remaining accessible and friendly.
- Through knowledge on menu offerings including Japanese dishes, wines, sake.
- Skilled and anticipating, identifying and fulfilling guests needs and clarifying special orders.
- Successful at multitasking while remaining professional and courteous in fast paste environments.
- Consistently achieved the highest guest check averages among all full-time servers through suggestive selling and dessert-to-go orders.
- Frequently assisted colleagues during rush periods to foster / promote teamwork while providing exceptional service and guest dining experience.
Cashier/Sales Associate
Mardel
Mesquite, TX
08.2018 - 09.2019
- Store order unloading/stocking
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Trained new employees on operating cash registers effectively
- Performed opening/closing duties including counting money in the register before/after shifts
- Served as a backup cashier during staff shortages or busy periods to ensure smooth operations
- Processed returns and exchanges of merchandise in accordance with store policies.
- Ensured compliance with all safety regulations within the store environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Resolved customer complaints professionally in accordance with company policy.
- Followed company security procedures for handling large sums of money.
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Discounted purchases by scanning and redeeming coupons.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized various software and tools to streamline processes and optimize performance.
- Analyzed inventory levels and adjusted stocking levels accordingly.
- Assisted with stocking shelves and removing expired items.
- Organized backroom storage areas for efficient stocking processes.
Crew Worker / Management
McDonald's
Corpus Christi, TX
07.2016 - 08.2018
- Provided excellent customer service by greeting customers upon arrival, addressing questions or concerns in a timely manner.
- Stocked shelves with products such as beverages, condiments and disposable items.
- Adhered to company policies and procedures while providing excellent customer service.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Conducted daily walkthroughs of establishment to check for potential hazards or issues.
- Collected dirty dishes from tables after meals were finished by guests.
- Cleaned and maintained the restaurant's dining area, restrooms, parking lot and exterior premises.
- Ensured that all serving areas were properly stocked with supplies throughout shift hours.
- Operated dishwasher machines according to manufacturer instructions for optimal performance levels.
- Replenished napkins, silverware holders and condiment containers when necessary.
- Transported large amounts of food items between storage areas and kitchen station.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Performed cashier duties such as taking customer orders, collecting payments, making change and issuing receipts.
- Assisted other team members as needed to ensure efficient operations of the restaurant.
- Sanitized work surfaces regularly during shifts according to health regulations.
- Inspected equipment for cleanliness on a regular basis to ensure safe working conditions.
- Answered customer questions and took orders.
- Maintained order of customer and crew member work areas.
- Totaled bills, accepted payments and returned change.
- Upheld high standards of productivity and quality in operations.
- Drove team success by quickly completing assigned tasks.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
High school diploma -
Tuloso-Midway Highschool
Corpus Christi, TX07.2016
Skills
- Guest Services
- POS
- Inventory Control
- Typing
- Management
- Cash Handling
- Food Preparation
- Serving Experience
- Time Management
- Sales and marketing
- Customer and personal service
- Communication skills
- Able to work efficiently with others in a team setting
- Cash office experience
- Customer service
- Effective communication
- Problem solving
- Task prioritization
Certification
- SafeServ Certified
Personal Information
Authorized To Work: US
Timeline
Pastry Chef/server
The Roughian
05.2021 - Current
Server
Mikoto Ramen Bar
03.2021 - 06.2022
Cashier/Sales Associate
Mardel
08.2018 - 09.2019
Crew Worker / Management
McDonald's
07.2016 - 08.2018
High school diploma -
Tuloso-Midway Highschool