Summary
Overview
Work History
Education
Skills
Affiliations
Delta Phi Epsilon
Timeline
Generic

Katlyn Baker

West Chester,PA

Summary

Hardworking college student with a motivated attitude and a variety of powerful skills. Adept in various social media platforms and office technology programs. Successful working within fast-paced settings. Reliable and dedicated team player.

Overview

5
5
years of professional experience

Work History

Digital Shopper

Walmart
12.2022 - Current
  • Improve customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Address concerns with speed and accuracy, leading to increasing customer satisfaction.
  • Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisting customers in navigating company website and placing online orders, improving overall user experience.
  • Providing coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managing high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhaning client satisfaction by providing personalized shopping experiences based on individual styles and preferences.

Live-Out Nanny

Private Family Nanny
08.2018 - 06.2022
  • Built meaningful, strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
  • Created a safe and nurturing environment for children to thrive physically, emotionally, and mentally.
  • Managed daily schedules for children, including meals, playtime, homework assistance, and bedtime routines.
  • Cleaned, organized, shopped and cooked for the whole family.
  • Resolved conflicts between siblings by problem solving techniques.
  • Maintained calm in stressful situations.

Education

Bachelor of Science - Criminal Justice

West Chester University of Pennsylvania
West Chester, PA
05.2024

Skills

  • Online Merchandising
  • Digital Marketing
  • Order Fulfillment
  • Team Leadership
  • Decision-Making
  • Relationship Building
  • Customer Service
  • Attention to Detail
  • Organization Skills
  • Proficient in Microsoft Excel, Powerpoint, Word
  • Advanced Knowledge of Social Media platforms Instagram, TikTok, Facebook

Affiliations

  • Criminal Justice Student Association
  • National Alliance on Mental Illness

Delta Phi Epsilon

TikTok Creator 

Created videos for the sorority's social media platforms 


Formal Chair 

Planned formal events within a budget of $10,000 with 200 people including venue, transportation, and food


Recruiter

Directed and engaged in 4 days of events to promote values and introduce new members

Recruited 200 new members resulting in a new member class of 40 women

Timeline

Digital Shopper

Walmart
12.2022 - Current

Live-Out Nanny

Private Family Nanny
08.2018 - 06.2022

Bachelor of Science - Criminal Justice

West Chester University of Pennsylvania

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Katlyn Baker