Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KATLYN JOHNSON

Henderson

Summary

Dynamic insurance professional with a strong work ethic and exceptional problem-solving abilities. Skilled in customer service and conflict resolution, with a proven track record of assisting policyholders effectively. Seeking a long-term position with a growth-oriented insurance company.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Insurance Agent

Tesla Insurance
Las Vegas
01.2025 - 05.2026
  • Clarified coverage options for potential and existing policyholders while addressing inquiries and concerns.
  • Assisted existing policyholders with endorsements and supported new policyholders with setting up policies.
  • Provided information on premiums, payments, and billing.

Claims Agent

Bank of America
Las Vegas
01.2023 - 01.2025
  • Guided customers through the appeal process for contested claims.
  • Identified, evaluated, and prioritized customer problems and complaints.
  • Processed customer claims related to debit card fraud.

Receptionist

Blue Sun Solutions
Las Vegas
07.2022 - 01.2023
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, and preparing reports.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Education

High School Diploma -

Beacon Academy of Nevada
Las Vegas, NV

Skills

  • Customer Service
  • Conflict Resolution
  • Telephone Etiquette
  • Insurance Knowledge
  • Problem Solving
  • Attention to Detail
  • Data Entry
  • Policy Management
  • Certification

    Property and Casualty License

    Timeline

    Insurance Agent

    Tesla Insurance
    01.2025 - 05.2026

    Claims Agent

    Bank of America
    01.2023 - 01.2025

    Receptionist

    Blue Sun Solutions
    07.2022 - 01.2023

    High School Diploma -

    Beacon Academy of Nevada
    KATLYN JOHNSON