KATLYN PARSONS
Buffalo,WV
Summary
Proven sales associate with a track record of enhancing customer satisfaction and boosting sales through expert customer service and problem-solving skills. At AutoZone, collaborated effectively with team members, driving store performance by employing suggestive selling techniques and maintaining a professional demeanor. Demonstrated ability in cash handling and merchandise display, contributing to a positive shopping experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
AutoZone
4110 MOUNT VERNON ROAD, HURRICANE, WV 25526
10.2024 - Current
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
CAP 2 Team Member
WALMART
167 PROGRESS WY, HURRICANE, WV 25526
04.2023 - 03.2024
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Prepared and checked outbound shipments for accuracy.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
- Collaborated with fellow associates from other departments to ensure proper product placement according to planograms.
- Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
- Aided in maintaining a positive workplace atmosphere through open communication and active engagement with colleagues at all levels of the organization.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
- Participated in required training sessions to stay current on company policies, procedures, and best practices related to job responsibilities.
- Contributed to positive customer experiences with friendly, attentive service during busy shifts.
- Managed time effectively during shift transitions, ensuring seamless handoff between CAP 1 and CAP 2 teams without interruption in workflow or productivity levels.
- Followed orders precisely for correct items, sizes and quantities.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Safely and securely loaded items to prevent damage during transport.
Education
No Degree - AUTOMOTIVE
PUTNAM CAREER ADN TECHNICAL CENTER
300 ROOSEVELT BLVD, ELEANOR, WV 2507006-2026
High School Diploma -
BUFFALO HIGH SCHOOL
Buffalo, WV06-2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Goal oriented
- Exceptional customer service
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Client service
- Sales expertise
- Complex Problem-solving
- Professional demeanor
- Cleaning techniques
- Sales training
- Payment processing
- Merchandise display
Certification
TRANSPORTATION, DISTRIBUTION AND LOGISTICS LESSON
WHEELS AND TIRES
OSHA TRAINING
Timeline
Sales Associate
AutoZone
10.2024 - Current
CAP 2 Team Member
WALMART
04.2023 - 03.2024
No Degree - AUTOMOTIVE
PUTNAM CAREER ADN TECHNICAL CENTER
High School Diploma -
BUFFALO HIGH SCHOOL