Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KATLYN PARSONS

Buffalo,WV

Summary

Proven sales associate with a track record of enhancing customer satisfaction and boosting sales through expert customer service and problem-solving skills. At AutoZone, collaborated effectively with team members, driving store performance by employing suggestive selling techniques and maintaining a professional demeanor. Demonstrated ability in cash handling and merchandise display, contributing to a positive shopping experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Associate

AutoZone
10.2024 - Current
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.

CAP 2 Team Member

WALMART
04.2023 - 03.2024
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Prepared and checked outbound shipments for accuracy.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
  • Collaborated with fellow associates from other departments to ensure proper product placement according to planograms.
  • Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
  • Aided in maintaining a positive workplace atmosphere through open communication and active engagement with colleagues at all levels of the organization.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
  • Participated in required training sessions to stay current on company policies, procedures, and best practices related to job responsibilities.

  • Contributed to positive customer experiences with friendly, attentive service during busy shifts.
  • Managed time effectively during shift transitions, ensuring seamless handoff between CAP 1 and CAP 2 teams without interruption in workflow or productivity levels.
  • Followed orders precisely for correct items, sizes and quantities.
  • Stocked designated items on shelves, end caps and displays.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Safely and securely loaded items to prevent damage during transport.

Education

No Degree - AUTOMOTIVE

PUTNAM CAREER ADN TECHNICAL CENTER
300 ROOSEVELT BLVD, ELEANOR, WV 25070
06-2026

High School Diploma -

BUFFALO HIGH SCHOOL
Buffalo, WV
06-2019

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Problem-solving
  • Goal oriented
  • Exceptional customer service
  • Flexible schedule
  • Cash register operation
  • Stocking and receiving
  • Client service
  • Sales expertise
  • Complex Problem-solving
  • Professional demeanor
  • Cleaning techniques
  • Sales training
  • Payment processing
  • Merchandise display

Certification

TRANSPORTATION, DISTRIBUTION AND LOGISTICS LESSON

WHEELS AND TIRES

OSHA TRAINING

Timeline

Sales Associate

AutoZone
10.2024 - Current

CAP 2 Team Member

WALMART
04.2023 - 03.2024

No Degree - AUTOMOTIVE

PUTNAM CAREER ADN TECHNICAL CENTER

High School Diploma -

BUFFALO HIGH SCHOOL

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