Katlyn Remmert
Hutto,TX
Summary
Quality-driven Department Supervisor adept at providing excellent customer service and providing employees clear guidelines and responsibilities. Practiced in customer sales, store opening and closing procedures and operational improvements. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.
Overview
5
5
years of professional experience
Work History
Department Supervisor
Home Depot
Hutto, TX
10.2022 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed team of 9 employees, delegated tasks and held each employee accountable for completing assignments.
- Designed and built displays to generate customer interest in store merchandise.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Handled cash register, returns and refunds.
- Promoted culture focused on encouraging staff to develop skills and abilities.
Head Cashier
Home Depot
Hutto, TX
05.2022 - 10.2022
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers/Pros complete purchases, locate items, and join Pro Xtra rewards.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Received and processed customer payments.
- Assisted customers by answering questions and fulfilling requests.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Alleviated customer service needs with policy-appropriate solutions.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
Flooring Sales Specialist
Home Depot
Hutto, TX
03.2021 - 05.2022
- Drove team revenue totals by bringing in top sales numbers.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Discussed pricing, additional charges and payment plans during sales process.
- Followed up with customers to assess satisfaction, answer questions and resolve concerns.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Assisted customers with selecting appropriate floor types and styles.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, and specific product promotions.
Sales Associate
Home Depot
Hutto, TX
08.2018 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Quoted prices, credit terms and other bid specifications.
Skills
- Directing Team Members
- Time Management
- Order Processing
- Customer Engagement/ Service
- Work Planning and Organization
- Returns and Refunds
- Training and Development
- Department Resets
- Order Management
- Staff Development
- Safety and Security
- Problem Resolution
Timeline
Department Supervisor
Home Depot
10.2022 - Current
Head Cashier
Home Depot
05.2022 - 10.2022
Flooring Sales Specialist
Home Depot
03.2021 - 05.2022
Sales Associate
Home Depot
08.2018 - 03.2021