Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Larrissa Pate

Houston,TX

Summary

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Energetic department supervisor dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Department Supervisor

The Home Depot Inc
10.2022 - Current
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Promoted culture focused on encouraging staff to develop skills and abilities.
  • Built relationships with current customers to maintain goodwill and gain additional business.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Built and designed large displays weekly to promote specific products.
  • Created employee schedules to align coverage with forecasted demands.
  • Examined logs to verify completeness and accuracy of documentation.

Overnight Freight Associate

The Home Depot Inc
04.2021 - 10.2022
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Maintained neat, organized stockroom free of hazards.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Inspected inventory to identify shortages and maintain consistent inventory.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Contributed to development of new systems and stocking procedures to improve overall stock organization and management.
  • Sorted and delivered materials to different work areas and staff.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.

Education

Associate Of Arts And Sciences -

Indian Hills Community College
Ottumwa, IA

Diploma - High School Honors Classes

South Houston High School
South Houston, TX
05.2004

Skills

  • Sales Expertise
  • Merchandising
  • Store Layouts
  • Time Management
  • Corrective Actions
  • Stockroom Organization
  • Team Management Understanding
  • Recovery Management
  • Guest Satisfaction
  • Leadership Competency
  • Multitasking Mastery
  • Product and Service Sales
  • Regulatory Standards
  • Departmental Procedures
  • Vendor Relationship Management
  • Motivational Leadership
  • Managing Parts
  • Employee Performance Evaluations
  • Growth Planning
  • Department Head
  • Rules and Regulations
  • Work Planning and Organization
  • Freight Unloading
  • Policy and Procedure Adherence
  • Problem Resolution
  • Customer Service
  • Training and Development
  • Employee Relationships
  • Directing Team Members
  • Safety and Security

Accomplishments


  • Achieved 18 awards and received a watch from The Home Depot for "doing the right thing" and "creating share holder value" and doing my my job with accuracy and efficiency.
  • Supervised team of 6 associates.

Affiliations

I am currently the co-captain of the "Fun Committee" which is The Home Depot's DEI (Diversity, Equity and Inclusion) committee.

Certification

I am certified to drive the reach truck, the pacer, the order picker, and the forklift

Timeline

Department Supervisor

The Home Depot Inc
10.2022 - Current

Overnight Freight Associate

The Home Depot Inc
04.2021 - 10.2022

Associate Of Arts And Sciences -

Indian Hills Community College

Diploma - High School Honors Classes

South Houston High School

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Larrissa Pate