Summary
Overview
Work History
Skills
Timeline
Generic

Katrel Hunt

Jacksonville,FL

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

7
7
years of professional experience

Work History

Package Delivery Driver

LaserShip
Jacksonville, FL
02.2023 - 12.2024
  • Keeping accurate records of hours worked, mileage driven, fuel expenses, and any other relevant information related to deliveries.
  • Loaded and unloaded delivery vehicles with packages efficiently.
  • Managed time effectively to complete all scheduled deliveries.
  • Carried heavy items from vehicle to customer building location.
  • Inspected delivery vehicle daily for safety and maintenance needs.
  • Communicating with dispatch personnel to receive instructions on daily routes or individual deliveries.
  • Requested signatures or followed touch-free delivery procedures.

Medical Customer Service Representative

PAMI
Jacksonville
08.2020 - 04.2023
  • Ensured compliance with HIPAA regulations concerning patient
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.

Customer Service Representative

Ovation Credit Services Inc.
Jacksonville, FL
11.2017 - 04.2020
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed positive relationships with customers through friendly interactions.

Skills

  • Customer service
  • Punctuality
  • Package handling
  • Loading and unloading
  • Complaint resolution
  • Typing proficiency
  • Call center operations
  • High-energy attitude
  • Problem-solving
  • Call center experience

Timeline

Package Delivery Driver

LaserShip
02.2023 - 12.2024

Medical Customer Service Representative

PAMI
08.2020 - 04.2023

Customer Service Representative

Ovation Credit Services Inc.
11.2017 - 04.2020
Katrel Hunt