Katrena Lopes
Little Elm,TX
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Emergency Room Registrar
Er of Texas
Little Elm, TX
12.2024 - Current
- Conducted patient intake interviews, recording and documenting relevant information.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Utilized audits and controls to accurately manage cash.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office logistics by maintaining files and collecting payments.
Business Owner
Kariat Meals, LLC
Little Elm, Texas
10.2021 - Current
- Meal Prep and Catering company serving over 500 customers in the North Texas area.
- Increased average order value by 25% by implementing personalized upselling techniques.
- Boosted monthly sales by 40% through targeted marketing and strategic partnerships.
- Expanded client base by 60% in 1 year by leveraging face to face marketing strategies.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reached a 95% customer satisfaction rate by ensuring timely and cost-effective strategies.
Career and Technology Educator
Richardson ISD
Richardson, Texas
08.2004 - 05.2021
- Built relationships and communicated with parents to provide best learning environment for students.
- Created lessons and online testing materials to facilitate remote learning.
- Utilized innovative teaching strategies to effectively engage students in learning.
- Monitored student progress and adjusted instruction to meet individual needs.
- Managed classrooms in a fully remote environment.
- Developed and implemented classroom routines to address varying student needs.
Education
Bachelor of Arts - Business Education
University of North Texas
Denton, Tx08.2004
Skills
- Project Management
- Cross-functional teamwork
- Collaborative design
- Customer experience management
- Remote office availability
- Attention to detail
- Self motivation
- Service standard compliance
- Team Leadership
- Conflict resolution
- Communication
- Organization
- Problem Solving
Websites
Certification
- Certified Scrum Master (CSM) - Scrum Alliance.
- Business Educator - Texas Education Agency
LANGUAGES
English - Native
Timeline
Emergency Room Registrar
Er of Texas
12.2024 - Current
Business Owner
Kariat Meals, LLC
10.2021 - Current
Career and Technology Educator
Richardson ISD
08.2004 - 05.2021
Bachelor of Arts - Business Education
University of North Texas