Katrenia Byrd
TAMPA,FL
Summary
Proven leader and customer service expert from 7-eleven, adept at enhancing team productivity and customer satisfaction. Skilled in cash handling and fostering a positive shopping experience, I've successfully implemented efficient workflows and boosted employee morale, significantly increasing customer confidence. My approach combines patience, empathy, and integrity, driving notable achievements in fast-paced retail environments.
Dynamic individual with hands-on experience in Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cashier
7-11 Convenience Store
06.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Cashier
Publix
12.2019 - 05.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Team Leader Manager
7-eleven
09.2012 - 11.2019
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Established team priorities, maintained schedules and monitored performance.
Education
Associate of Applied Science - Business Management
University Northen Alabama
311 E. Florence Blvd05-1999
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
Certification
- Food Handler Certification (FHC) - State or County Health Departments.
Timeline
Cashier
7-11 Convenience Store
06.2022 - Current
Customer Service Cashier
Publix
12.2019 - 05.2022
Team Leader Manager
7-eleven
09.2012 - 11.2019
- Food Handler Certification (FHC) - State or County Health Departments.
Associate of Applied Science - Business Management
University Northen Alabama
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