Katrice Crouch
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Driven Pharmacy Technician with 7 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Certified Pharmacy Technician
CVS Pharmacy
09.2021 - Current
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Developed and implemented improvements to pharmacy organization system.
- Set up and modified patient profiles to include current medications and insurance details.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Reviewed and verified customer information and insurance provider information.
Pharmacy Operations Manager
Walgreens
Rockingham, NC
08.2016 - 09.2021
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Customer Service Representative
Smith And Stuart Ins
Rockingham, NC
08.2009 - 07.2015
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Richmond Senior High School
Rockingham, NC06.2009
Skills
- Dosage Calculation
- FDA Compliance
- Assisting Pharmacists
- Pharmacy Operations
- Health Insurance Plan Knowledge
- Pharmaceutical Terminology
- Maintaining Clean Work Areas
- New Hire Onboarding
- Supervising Technicians
- Insurance Verification
- Insurance Claim Processing Software
- Critical Thinking
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Lead Certified Pharmacy Technician
CVS Pharmacy
09.2021 - Current
Pharmacy Operations Manager
Walgreens
08.2016 - 09.2021
Customer Service Representative
Smith And Stuart Ins
08.2009 - 07.2015
High School Diploma -
Richmond Senior High School