Katrina Candler
Los Angeles,CA
Summary
Government administrative and customer service professional with multiple decades of experience in high-volume environments. Recognized for resolving complex issues, improving operational workflows, and consistently achieving high customer satisfaction through effective communication and problem-solving.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Los Angeles Department of Water & Power
Los Angeles, CA
07.2025 - Current
- Delivered exceptional customer service to residential and commercial utility clients in high-volume call environment.
- Assisted customers with billing inquiries and payment arrangements while resolving complaints effectively.
- Processed service requests, account updates, billing inquiries, and complaint resolutions, ensuring adherence to agency policies.
- Researched and resolved complex account discrepancies, achieving high customer satisfaction.
- Educated customers on utility services and billing procedures, enhancing understanding of departmental programs and energy conservation resources.
- Maintained accurate records to ensure compliance with customer service standards and regulations.
- Documented customer interactions and transactions for accurate record-keeping and compliance with service standards.
- Remained calm under pressure, diffusing tense situations to maintain professionalism.
Staff Assistant I
County of Los Angeles – Medical Examiner
Los Angeles, CA
03.2025 - 07.2025
- Acted as the primary administrative contact for the Chief Medical Examiner, coordinating communication and resolving issues.
- Coordinated administrative services with payroll, personnel, housekeeping, and reproduction units.
- Managed procurement, tracked inventory, and maintained office supplies and equipment to ensure operational readiness.
- Supervised clerical staff, overseeing work assignments, training, orientation, and performance evaluations to enhance team productivity.
- Prepared routine and special reports, including workload analyses and staffing projections.
- Prepared documents such as memos, letters, invoices, reports and other materials for distribution.
- Handled confidential information with discretion in a sensitive environment.
- Managed calendar of events to ensure deadlines were met.
- Responded promptly to emails sent by various departments within the organization.
- Maintained positive working relationship with fellow staff and management.
- Supported organizational functions by efficiently filing documents, entering data into systems, and managing phone inquiries.
Intermediate Supervising Typist Clerk
County of Los Angeles – Department of Children and Family Services (DCFS)
Torrance, CA
07.2018 - 03.2025
- Supervised clerical staff, assigning daily tasks to ensure compliance with civil service rules and departmental procedures.
- Train and mentor staff to ensure operational efficiency and service quality.
- Assisted management in implementing administrative process improvements and coordinating workflow to enhance operational effectiveness.
- Review completed work for accuracy, completeness, and adherence to policy.
- Reviewed documents for accuracy, ensuring compliance with agency standards.
- Communicated with staff regarding document requirements and submission deadlines.
- Address employee relations matters and provide procedural guidance.
- Organized training materials for new staff, facilitating their understanding of data management procedures.
- Maintained filing system for records and confidential files according to established procedures.
- Adhered to security policies to protect sensitive information and kept information confidential.
Senior Clerk – Timekeeper
County of Los Angeles – DCFS
Los Angeles, CA
10.2017 - 07.2018
- Managed payroll and timekeeping operations, including eHR data entry and report generation.
- Executed payroll adjustments, tax forms, direct deposits, and wage garnishments to ensure timely and accurate employee compensation.
- Tracked and maintained accurate timekeeping records for all department employees, ensuring compliance with time reporting policies.
- Processed employee timecards and payroll information efficiently.
- Collaborated with Auditor-Controller’s Office to promptly resolve payroll discrepancies, enhancing accuracy in payroll processing.
- Coordinated with supervisors to resolve timekeeping discrepancies promptly.
- Audited timekeeping records regularly to ensure accuracy and accountability.
- Verified accuracy of timesheets before submitting them for processing.
- Prepared monthly payroll calculations for employees within the organization.
- Ensured compliance with established policies, procedures and regulations.
- Ensured compliance with agency policies regarding attendance and leave requests.
- Responded to employee inquiries while maintaining confidentiality and regulatory compliance.
- Conducted data entry and verification to ensure information accuracy in files.
- Assisted with onboarding new employees by providing training resources and orientation materials.
- Managed daily operations of the office, including filing and organizing documents, answering phones, and responding to customer inquiries.
Intermediate Typist Clerk
County of Los Angeles – DCFS
Los Angeles, CA
02.2016 - 10.2017
- Executed clerical and administrative tasks with expertise in personnel and payroll policies to support efficient operations.
- Prepared documentation and maintained records in compliance with legal and departmental requirements.
- Addressed public and internal staff inquiries regarding personnel procedures, ensuring clear communication and resolution of issues.
Intermediate Clerk
County of Los Angeles – Registrar-Recorder
Norwalk, CA
01.2015 - 02.2016
- Ensured accuracy and compliance with statutory requirements and deadlines to support legal processes.
- Examined, processed, and recorded legal documents to maintain public record integrity.
- Coordinated with team members to ensure timely completion of clerical tasks.
Customer Service / Financial Service Representative
Verizon Wireless
Irvine, CA
08.2005 - 09.2014
- Resolved billing disputes, account issues, and payment inquiries to enhance customer satisfaction.
- Delivered high-quality customer service in a fast-paced call center environment.
- Received recognition for maintaining a high level of professionalism and reliability in customer interactions.
- Resolved customer complaints through effective communication and problem-solving.
- Processed account changes and billing inquiries for wireless services.
- Resolved customer concerns with friendly and knowledgeable service.
- Educated customers on new products, features, and promotions available.
- Upsold company products and services by providing tailored information and discussing options with customers.
- Inquired about customer needs through targeted questions to provide tailored service solutions.
- Increased customer retention by offering tailored discount options based on individual needs.
Education
High School Diploma -
William Howard Taft High School
Woodland Hills, CASkills
- Customer support
- Complaint management
- Billing support
- Account administration
- Administrative support
- Records management
- Policy compliance
- Data management
- Report preparation
- Microsoft Office
- Procurement support
- Payroll management
- Clerical supervision
- Problem resolution
- Conflict management
- Dispute management
- Detail orientation
- Communication skills
- Dispute management
Timeline
Customer Service Representative
Los Angeles Department of Water & Power
07.2025 - Current
Staff Assistant I
County of Los Angeles – Medical Examiner
03.2025 - 07.2025
Intermediate Supervising Typist Clerk
County of Los Angeles – Department of Children and Family Services (DCFS)
07.2018 - 03.2025
Senior Clerk – Timekeeper
County of Los Angeles – DCFS
10.2017 - 07.2018
Intermediate Typist Clerk
County of Los Angeles – DCFS
02.2016 - 10.2017
Intermediate Clerk
County of Los Angeles – Registrar-Recorder
01.2015 - 02.2016
Customer Service / Financial Service Representative
Verizon Wireless
08.2005 - 09.2014
High School Diploma -
William Howard Taft High School