Katrina Cortez
Merced,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining transactions at Pops Bargain Outlet. Expert in cash handling and management, coupled with exceptional customer service skills. Trained teams, managed inventory, and resolved complaints, significantly improving operational efficiency. Adaptable, with keen attention to detail, ensuring smooth store operations and positive customer feedback. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
15
15
years of professional experience
Work History
Cashier Manager
Pops Bargain Outlet
Turlock, CA
07.2010 - 12.2019
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
Receptionist
Supercuts
Merced, Ca
12.2005 - 07.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Cashier
Target
El Paso, TX
11.2004 - 03.2005
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Chemistry
Merced College
Merced, CAHigh School Diploma -
Franklin High School
El Paso, TX05.2004
Skills
- Customer Service
- Cash handling and management
- Cash handling expertise
- Cash Register Operation
- Store Opening and Closing
- Time Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier Manager
Pops Bargain Outlet
07.2010 - 12.2019
Receptionist
Supercuts
12.2005 - 07.2006
Cashier
Target
11.2004 - 03.2005
Chemistry
Merced College
High School Diploma -
Franklin High School