Katrina Davis
Stone Mountain,GA
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Elmyriachi. Proven ability to enhance guest engagement and increase sales through effective upselling. Adept at multitasking in high-volume environments while maintaining a welcoming atmosphere, demonstrating adaptability and problem-solving capabilities.
Overview
9
9
years of professional experience
Work History
Server
Elmyriachi
02.2021 - 02.2025
- Provided exemplary customer service by efficiently taking and processing orders.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Learned menu items thoroughly to effectively answer customer inquiries and make recommendations.
- Adapted quickly to changing demands during peak hours, ensuring smooth operations.
- Engaged with customers to create a welcoming atmosphere, enhancing overall dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
Office Manager and Outside Sales Rep
Signarama
10.2018 - 03.2020
- Managed daily operations, ensuring efficient workflow and productivity across office functions.
- Coordinated communication between departments, streamlining processes and enhancing collaboration.
- Oversaw inventory management, optimizing supply levels and reducing waste through effective tracking systems.
- Developed and implemented office policies, improving operational efficiency and employee satisfaction.
- Facilitated vendor relationships, negotiating contracts to achieve favorable terms for office supplies and services.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Work Coach
Frazier Center
01.2016 - 09.2018
- Developed and implemented training programs to enhance employee skills and performance.
- Conducted assessments to identify training needs and gaps within teams.
- Facilitated workshops and hands-on training sessions for diverse learning styles.
- Mentored new trainers, fostering a collaborative learning environment.
- Collaborated with management to develop customized training programs, resulting in improved employee performance.
Education
Stone Mountain High School
Stone Mountain, GA06-1998
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- High volume dining
- Team collaboration
- Relationship management
- Adaptable and flexible
- High energy and stamina
- Problem-solving
- Excellent communication
- Cool under pressure
Timeline
Server
Elmyriachi
02.2021 - 02.2025
Office Manager and Outside Sales Rep
Signarama
10.2018 - 03.2020
Work Coach
Frazier Center
01.2016 - 09.2018
Stone Mountain High School
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