Katrina Davis
Jacksonville,FL
Summary
Customer Service Specialist with proven ability to prioritize tasks and manage multiple responsibilities in high-pressure environments. Expertise in resolving escalated customer issues while maintaining high satisfaction levels. Experienced in handling large volumes of inbound calls and fostering strong customer relationships. Proficient in CRM systems with exceptional active listening and multitasking skills.
Overview
16
16
years of professional experience
Work History
Housekeeper
Hampton Inn By Hilton
Jacksonville, Florida
02.2025 - 07.2025
- Maintained high sanitation standards in guest rooms to comply with Hampton Inn requirements.
- Disinfected and mopped bathrooms, ensuring optimal cleanliness and hygiene.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors for a pristine environment.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to ensure comfort.
- Collaborated with housekeeping staff to enhance efficiency in task completion.
- Cleaned and stocked guest rooms by replacing towels, linens, and replenishing bathroom supplies.
- Adhered to safety protocols while handling cleaning chemicals to prevent injuries.
- Maintained cleanliness in common areas to create an inviting atmosphere for guests.
Collections Agent
ABC Aquisitions
12.2016 - 06.2024
- Established rapport with customers through empathetic communication and fair resolution strategies.
- Processed payments and accurately applied balances to customer accounts.
- Enhanced productivity by prioritizing daily tasks and managing time effectively.
- Handled high call volumes while addressing demands of a busy team.
- Consistently exceeded monthly targets through strong negotiation and account management skills.
- Negotiated full balance collections, achieving significant recovery results.
- Delivered outstanding customer service during collection calls while maintaining professionalism.
- Developed tailored payment plans to achieve successful debt collection outcomes.
Collections Agent
Legal Mediations
01.2014 - 01.2016
- Established rapport with customers by demonstrating understanding and seeking fair resolutions.
- Processed payments and accurately applied them to customer balances.
- Maintained high call volume while supporting demands of busy group.
- Negotiated to collect full account balances effectively.
- Achieved successful debt collection results through tailored payment plans and negotiation techniques.
Legal Assistant
Rubin and Debski Law Office
01.2010 - 02.2011
- Maintained strict confidentiality to protect sensitive client information in compliance with legal regulations.
- Managed office scheduling, ensuring accurate tracking of all deadlines and important dates.
- Oversaw accounts and client records while exercising discretion to uphold confidentiality standards.
- Facilitated attorney-client communication by scheduling meetings and delivering timely status updates.
- Streamlined case file management to enhance client satisfaction through prompt responses to inquiries.
- Drafted pleadings and summarized depositions with meticulous attention to detail under high-volume workload.
Education
High School Diploma -
PACE
Jacksonville, FL05-2002
Skills
- Team collaboration
- Customer relationship management
- Payment processing
- Time management
- Customer service
- Attention to detail
- Staff training
Timeline
Housekeeper
Hampton Inn By Hilton
02.2025 - 07.2025
Collections Agent
ABC Aquisitions
12.2016 - 06.2024
Collections Agent
Legal Mediations
01.2014 - 01.2016
Legal Assistant
Rubin and Debski Law Office
01.2010 - 02.2011
High School Diploma -
PACE