Katrina DeWaters
North Rose,NY
Summary
Results-driven manager with a customer-centric approach and expertise in retail operations, sales, and team leadership. Proven track record of implementing profitable strategies and achieving performance goals. Skilled in prioritizing tasks and driving productivity. Exceptional ability to recruit, train, develop, and manage store associates and assistant managers.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Store Manager
Walgreens
Rochester, NY
04.2008 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
Key Holder Supervisor
Payless ShoeSource Inc.
Newark, NY
09.2006 - 05.2008
- Performed daily cash management duties including deposits, audits.
- Assisted customers in locating products throughout the store.
- Supervised cashiers during peak hours of operation.
- Responded promptly to customer inquiries regarding product availability.
- Supported the Store Manager in daily operations activities as needed.
- Created promotional displays that increased visibility of merchandise.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
BBA - Business Administration
SUNY College At Oswego
Oswego, NY08-2010
Associate of Science - Business Administration
Finger Lakes Community College
Canandaigua, NY 09.2006 - 07.2008
Skills
- Competitor Monitoring
- Store Merchandising
- Talent Recruitment
- Team Development
- Retail Inventory Management
- Shift Scheduling
Timeline
Store Manager
Walgreens
04.2008 - Current
Key Holder Supervisor
Payless ShoeSource Inc.
09.2006 - 05.2008
Associate of Science - Business Administration
Finger Lakes Community College
09.2006 - 07.2008
BBA - Business Administration
SUNY College At Oswego
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