Katrina Fanning
Knoxville,TN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
Key Holder
Bath and Body Works
Knoxville, TN
10.2023 - Current
- Opened and closed store, ensuring security and compliance with policies to protect assets and maintain operational integrity.
- Conducted training for new staff members to familiarize them with store operations. on store procedures and customer service standards, enhancing team capability and customer satisfaction.
- Monitored inventory levels and restocked shelves to maintain product availability.
- Collaborated with team members to achieve sales goals, driving overall store performance.
- Strengthened store asset security through regular audits and inventory management practices. by assisting with audits, routine cycle counts and physical inventory.
- Validated and processed payroll weekly, ensuring accurate compensation for staff.
- Trained store personnel on how to interact with customers, not just sell items
HR/ Administrative Support Supervisor
McDonald's
Knoxville, TN
10.2021 - 05.2026
- Implemented company policies to ensure compliance and consistency in operations.
- Developed and implemented policies and procedures ensuring compliance with laws and regulations.
- Audited employee files to maintain accuracy and compliance with company standards.
- Reviewed employee timesheets to verify accurate recording of hours worked and ensure payroll accuracy.
- Coordinated training programs for new employees, improving onboarding experience and team integration.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Developed training materials for new team members and ongoing staff education.
- Prepared monthly expense reports detailing costs associated with various projects or activities.
- Facilitated employee onboarding and training programs for new hires.
- Managed employee relations, effectively resolving workplace conflicts to maintain a positive work environment.
- Collaborated with department heads to identify staffing needs and gaps.
- Created job postings, tracked applicants and maintained applicant database.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
General Manager
McDonald's
03.2019 - 10.2021
- Managed daily operations, improving restaurant performance and boosting customer satisfaction.
- Implemented inventory control measures, reducing waste and increasing efficiency.
- Led team meetings to establish operational goals and address challenges effectively.
- Evaluated employee performance, providing constructive feedback for growth and development.
- Developed schedules to ensure optimal staffing during peak hours.
- Resolved customer complaints promptly while maintaining high service quality standards.
- Tracked monthly sales, generating reports for informed business development planning.
- Monitored financial performance, identifying cost-saving opportunities and strategies for revenue enhancement.
Tax Preparer
Liberty Tax
Maryville, TN
12.2018 - 03.2019
- Prepared individual tax returns to ensure compliance with tax regulations and optimize client refunds.
- Reviewed tax returns for accuracy, identifying discrepancies to mitigate audit risks.
- Utilized tax preparation software to streamline filing processes efficiently.
- Provided support to clients regarding tax-related questions. with tax-related inquiries and provided clear explanations.
Department Manager
McDonald's
06.2007 - 03.2019
- Enforced health and safety standards throughout the restaurant environment to ensure compliance and safety.
- Developed promotional strategies that increased customer engagement and satisfaction.
- Coached and trained new staff on departmental policies and procedures for effective onboarding.
- Collaborated with multiple departments to streamline operations and improve teamwork.
- Maintained departmental focus on achieving sales and profit targets by reducing waste and identifying revenue opportunities.
- Cultivated a high-performing team through exceptional mentoring, coaching, and teaching methods.
- Modeled supportive leadership qualities that motivated staff to achieve departmental objectives and foster teamwork.
- Exercised discretion and judgment in managing fast-paced environments while adapting swiftly to change.
Education
Bachelor of Science - Business and Accounting
DeVry University
Chicago, IL08.2023
Master of Science - Management Accounting
Western Governors University
Salt Lake City, UT12.2027
Skills
- Customer service
- Training and mentoring
- Microsoft Excel
- Time management
- Computer literacy
- Communication skills
Timeline
Key Holder
Bath and Body Works
10.2023 - Current
HR/ Administrative Support Supervisor
McDonald's
10.2021 - 05.2026
General Manager
McDonald's
03.2019 - 10.2021
Tax Preparer
Liberty Tax
12.2018 - 03.2019
Department Manager
McDonald's
06.2007 - 03.2019
Bachelor of Science - Business and Accounting
DeVry University
Master of Science - Management Accounting
Western Governors University