Katrina Fincel

Provided exceptional customer service by promptly serving beverages to guests in a fast-paced environment.

• Maintained knowledge of beverage menu and promotions, ensuring accurate recommendations to enhance guest experience.
• Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
• Developed rapport with regular customers, fostering loyalty and repeat business.
• Streamlined drink preparation processes by prepping garnishes and glassware ahead of busy shifts for better efficiency.
• Adhered to strict sanitation standards, minimizing the risk of foodborne illness or contamination.
• Demonstrated flexibility in scheduling, adapting quickly to last-minute changes or additional shift coverage requirements when necessary.
• Balanced multiple responsibilities efficiently, providing exceptional service during high-traffic shifts.
• Managed cash transactions accurately, ensuring proper handling of payments and tips.
• Prepared hot coffee and tea according to customer requests.

• Oversaw daily operations, ensuring compliance with health and safety regulations.
• Trained and mentored staff to enhance service quality and efficiency.
• Managed inventory control, optimizing stock levels to reduce waste.
• Developed schedules to ensure adequate staffing during peak hours.
• Trained and mentored staff in service protocols and bar operations.
• Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
• Managed food and beverage orders efficiently, coordinating with kitchen staff to streamline service.