Summary
Overview
Work History
Education
Skills
Timeline
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Katrina Ford

Detroit,MI

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

23
23
years of professional experience

Work History

Optician /Cashier/Stocker

walmart
Warren, MI
03.2015 - Current
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays.
  • Assisted customers with selecting frames and lenses that best suited their needs.
  • Processed refunds for worn, damaged and broken merchandise.

Cashier/Overnight Replenishment Associate

kmart
Saint Clair Shores, MI
07.2013 - 02.2015
  • Stocked shelves with merchandise when needed.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Supervisor

Tim Hortons
Warren, MI
11.2009 - 03.2013
  • Supervised and trained customer service staff to ensure excellent customer service delivery.

Supervisor

Wendy's
Warren, MI
06.2004 - 09.2008
  • Recruited, hired, trained, mentored, coached, evaluated, staff as needed also Created new strategies for improving customer service standards within.

Staff Member

McDonald's
Detroit, MI
02.2001 - 05.2003
  • Prep Food. Greet customers and provided friendly customer service and answer any questions they had about the store.

Education

Finney High School
Detroit, MI

GED -

Wcccd
Detroit, MI

Skills

  • Optical Needs
  • Customer Service
  • Retail Sales
  • Staff Management

Timeline

Optician /Cashier/Stocker

walmart
03.2015 - Current

Cashier/Overnight Replenishment Associate

kmart
07.2013 - 02.2015

Supervisor

Tim Hortons
11.2009 - 03.2013

Supervisor

Wendy's
06.2004 - 09.2008

Staff Member

McDonald's
02.2001 - 05.2003

Finney High School

GED -

Wcccd

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Katrina Ford