Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Additional Information
Timeline
Generic

Katrina Forestal

Miami,USA

Summary

Diligent Certified Home Health Aide experienced in providing compassionate care and support. Enhanced client interactions through bilingual communication while ensuring comfort and safety during daily activities. Committed to fostering positive relationships and delivering high-quality care in home health sector.

Overview

1
1
Certification
9
9
years of professional experience

Work History

Server

Waffle House
Southwest Ranches, USA
05.2018 - 04.2025
  • Provided exceptional customer service by promptly addressing and resolving customer inquiries, concerns, and complaints
  • Demonstrated professionalism and empathy in customer interactions, enhancing overall customer satisfaction
  • Collaborated with cross-functional teams to effectively resolve complex customer issues, improving service resolution time
  • Trained new team members on company policies and best practices, ensuring consistent delivery of quality customer care
  • Participated in regular team meetings to discuss challenges, share best practices, and brainstorm ideas for improving the overall quality of service provided

Retail Associate

Ross Store
Miami, USA
06.2016 - 02.2017
  • Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
  • Collaborated with team members to consistently meet daily sales goals through effective communication and teamwork
  • Resolved customer complaints and concerns promptly, ensuring high levels of satisfaction and loyalty
  • Monitored sales floor for theft or suspicious activity, supporting loss prevention initiatives and maintaining store integrity
  • Contributed to loss prevention efforts by monitoring for theft or suspicious activity on the sales floor

Education

High school diploma - Upper secondary education

West park high school
Miami, FL

Skills

  • Customer service
  • Guest relations
  • Guest services
  • Food service
  • Serving
  • Serving Experience
  • Food preparation
  • Food handling
  • Sanitation practices
  • Cash Handling
  • Sales
  • Retail sales
  • Customer engagement
  • Loss prevention
  • Time management
  • Problem solving
  • Bilingual
  • Writing skills
  • Report writing
  • Mobile devices
  • Route optimization
  • Problem solving

Certification

  • CNA, 10/01/23, Present
  • Certified Home Health Aide, 10/01/23, Present
  • Guard Card
  • Driver's License
  • Class D Security

Languages

English, Bilingual

Personal Information

Title: Compassionate Home Health Aide Delivering Quality Care

Additional Information

Authorized to work in the US for any employer, Great at multi-tasking, Great customer service, Problem-solving, Time management, Prioritizing, Communication, Task delegation

Timeline

Server

Waffle House
05.2018 - 04.2025

Retail Associate

Ross Store
06.2016 - 02.2017

High school diploma - Upper secondary education

West park high school
Katrina Forestal