Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katrina Grams

FONTANA,CA

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote positive dining experiences.

Overview

5
5
years of professional experience

Work History

Server

Olive Garden Restaurant
Ontario, California
03.2023 - Current
  • Took food and beverage orders accurately and entered requests into POS system.
  • Delivered entrees, salads, and refills promptly from kitchen to dining tables.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Provided exceptional service to high volume of daily customers.

Host/To-Go Server

Olive Garden Restaurant
Ontario, CA
12.2021 - 03.2023
  • Greeted guests warmly at Olive Garden host stand
  • Managed seating flow and wait list during busy dining periods
  • Communicated wait times and seating updates to guests
  • Handled to-go pickup guests and order handoff
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Processed payments from customers using a POS system.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Balanced cash drawers at the end of each shift.
  • Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
  • Checked order accuracy before handoff to curbside and pickup guests.
  • Performed opening and closing duties such as cleaning work areas, restocking supplies and equipment.

Education

Summit High School
Fontana, CA

Some College (No Degree) - Emergency Medicine

Chaffey College
Rancho Cucamonga, CA

Skills

  • POS operation
  • Cash handling
  • Order entry
  • Table service
  • Team communication
  • Problem solving
  • Time management
  • Effective communication
  • Conflict resolution
  • Calm demeanor

Timeline

Server

Olive Garden Restaurant
03.2023 - Current

Host/To-Go Server

Olive Garden Restaurant
12.2021 - 03.2023

Summit High School

Some College (No Degree) - Emergency Medicine

Chaffey College
Katrina Grams