Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katrina Hayward

Gouldsboro,MAINE

Summary

Energetic professional with a proven track record in enhancing customer experiences and sales, notably, while working at KeHE Distributers. Expert in visual display building and fostering client relationships, demonstrated through innovative purchase recommendations and effective merchandise management. Excelled in roles requiring goal attainment and teamwork, significantly contributing to brand awareness and client satisfaction.

Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.

Overview

Work History

Retail Sales Representative

Kehe Distribution
2019 - 2023
  • Increased sales by offering advice on purchases and promoting additional products.
  • Remained informed and updated on current promotions and sales, security protocols, and exchange policies.
  • Blocked and arranged merchandise in attractive displays to drive sales.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Generated brand awareness and positive product impressions to increase sales.

Server

Bunkers Wharf
2017 - 2017
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Customer Service Representative

Bar Harbor Bank & Trust
2016 - 2017
  • Responded to customer requests for products, services, and company information.
  • Cross-trained and provided backup support for organizational operations.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Certified Nursing Assistant

Narraguagas Bay
2014 - 2014
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

Education

Associate Degree In Nursing - Nursing

Beal University
Bangor, ME
06.2025

Associates - Liberal Studies

Eastern Maine Community College
Bangor, ME
05.2019

Skills

  • Visual display building
  • Purchase recommendations
  • Goal attainment
  • Merchandise replenishment
  • Store maintenance

Timeline

Retail Sales Representative

Kehe Distribution
2019 - 2023

Server

Bunkers Wharf
2017 - 2017

Customer Service Representative

Bar Harbor Bank & Trust
2016 - 2017

Certified Nursing Assistant

Narraguagas Bay
2014 - 2014

Associate Degree In Nursing - Nursing

Beal University

Associates - Liberal Studies

Eastern Maine Community College

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Katrina Hayward