Katrina James
Webster,TX
Summary
Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.
Overview
1
1
Certification
Work History
Texas Works Advisor
Health and Human Services
11.2018
- Accurately determines eligibility and enrollment of clients in Food Stamps, TANF, Children’s Medicaid and Medicaid for the Elderly and People with Disabilities Programs
- Work involves interviewing clients, documenting information gathered, determining benefits, verifying case data, explaining program benefits and requirements
- Works with outside agencies to obtain information and coordinate services
- Assists in the application of Food Stamps (SNAP), TANF, Medicaid and performs other related duties as directed
- Advanced knowledge of computer technology to gather and maintain data, generate reports, perform advanced word processing functions and communicate with others
- Advanced oral and written communication skills to interact with individuals from diverse backgrounds
- Strong knowledge and experience providing effective customer service
- Reviews eligibility of clients for ongoing services.
Education
Bachelor Of Science In Healthcare Management -
Colorado Technical University
Colorado Springs, COHigh School Diploma -
La Porte High School
01.2011
Skills
- Microsoft Office (Word, Excel, PowerPoint, Teams)
- Empathetic problem solving
- Effective Leadership
- Goal setting and execution
- Organization and planning
- Discretion
- Customer service
- Communication
- Policies
- Effective communication skills
Certification
Paraprofessional Certification
Timeline
Texas Works Advisor
Health and Human Services
11.2018
Bachelor Of Science In Healthcare Management -
Colorado Technical University
High School Diploma -
La Porte High School