Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katrina Johnson

Las Vegas

Summary

Dynamic Patient Care Coordinator with a proven track record at United Healthcare, excelling in HIPAA compliance and patient relations. Enhanced patient satisfaction through effective appointment scheduling and reduced wait times. Recognized for critical thinking and delivering exceptional customer service, ensuring a seamless healthcare experience for all patients.

Overview

19
19
years of professional experience

Work History

Patient Care Coordinator

Centerwell
05.2022 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.

Ambassador for West Vip

Safe Management
03.2021 - Current
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Assisted team with operational policies and procedures to drive services.


Patient Care Coordinator

United Healthcare
01.2006 - 04.2021
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Delivered excellent patient experiences and direct care.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.

Education

General Studies

Valley High School
Las Vegas, NV
06-1990

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Appointment scheduling
  • EMR
  • Word Documents
  • Customer service
  • Insurance verification
  • Attention to detail

Timeline

Patient Care Coordinator

Centerwell
05.2022 - Current

Ambassador for West Vip

Safe Management
03.2021 - Current

Patient Care Coordinator

United Healthcare
01.2006 - 04.2021

General Studies

Valley High School

Similar Profiles

CREATE PROFILE
Katrina Johnson