Katrina Kendrick
Fort Worth
Summary
Motivated Retention Specialist with strong skills in customer feedback analysis and loyalty enhancement. Developed effective retention strategies that significantly increased customer satisfaction. Committed to collaborating with sales teams to ensure a seamless onboarding experience for new clients.
Overview
3
3
years of professional experience
Work History
Retention Specialist
Globe Life Insurance
Waco, TX
10.2024 - 03.2026
- Developed retention strategies to enhance customer loyalty and satisfaction.
- Analyzed customer feedback to identify trends and improve service offerings.
- Collaborated with sales teams to ensure seamless onboarding of new clients.
- Implemented follow-up protocols for policy renewals, increasing retention rates.
Claims Adjuster
Statefarm Insurance
Richards, TX
05.2023 - 02.2024
- Evaluated insurance claims for accuracy and completeness.
- Reviewed documentation to determine claim eligibility and coverage.
- Communicated with policyholders to gather necessary information and clarify details.
- Collaborated with internal teams to expedite claim processing.
Education
High School Diploma -
Lamar High School
Arlington, TXSkills
- CRM software proficiency
- Customer feedback analysis
- Upselling and cross selling
- Persuasion techniques
- Customer relations
- Documentation
- Decision-making
- Microsoft office
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Timeline
Retention Specialist
Globe Life Insurance
10.2024 - 03.2026
Claims Adjuster
Statefarm Insurance
05.2023 - 02.2024
High School Diploma -
Lamar High School