Katrina Maderia
AtlantiCare APG Surgical Specialties
Galloway,NJ
13
years of professional experience
Experienced office supervisor with a strong background in scheduling, staff leadership, training, and patient service. Known for improving workflows, maintaining accurate records, and keeping daily operations organized and efficient.
Work History
Office Supervisor
3 Years 7 Months- Supervised daily front office operations, ensuring smooth patient flow and appointment scheduling.
- Coordinated staff assignments, balancing workloads and maintaining consistent administrative coverage.
- Trained new team members on scheduling procedures, documentation standards, and patient service protocols.
- Monitored patient records for accuracy, completeness, and compliance with office procedures.
- Resolved scheduling conflicts and patient concerns with timely, professional communication.
- Maintained insurance verification and authorization workflows to support efficient surgical coordination.
- Implemented process improvements that reduced administrative delays and strengthened office consistency.
- Supported clinical and administrative teams by organizing records, supplies, and daily task priorities.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Assisted in recruiting top talent by conducting interviews, reviewing resumes, and making hiring recommendations to upper management based on candidate qualifications.
- Created, prepared, and delivered reports to various departments.
- Oversaw office inventory activities by ordering and requisitioning and stocking and shipment receiving.
- Ensured timely completion of projects by monitoring deadlines and setting clear expectations for team members.
- Contributed to long-term business growth strategies by providing insightful suggestions during planning sessions.
- Oversaw the onboarding process for new employees, ensuring proper training was provided for seamless integration into the team.
- Managed daily schedules, appointments, and meetings for Providers to ensure optimal time management.
- Developed strong working relationships with vendors to negotiate favorable contracts for office supplies and services.
- Provided backup to the front desk to step in to assist with various tasks whenever an employee was absent or at lunch.
- Completed bi-weekly payroll for 12+ employees.
- Completed Providers work schedules, Surgery schedules and on- call schedules
- Completed Associates work schedules.
Sales Associate Supervisor
10 Years 3 Months- Supervised sales floor teams, ensuring consistent customer service, merchandising standards, and operational readiness.
- Trained associates on register procedures, point-of-sale accuracy, and store policies.
- Resolved customer concerns promptly while protecting service quality and store reputation.
- Coordinated merchandise recovery, fitting room organization, and floor presentation standards.
- Partnered with management to reinforce shrink prevention, loss controls, and compliance routines.
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Conducted regular inventory audits to maintain accurate stock levels and minimize shrinkage due to theft or damage.
- Mentored junior sales associates to improve their selling techniques, resulting in higher individual performance.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Worked throughout the whole store in each and every department.
- Unloaded trucks with Merchandise
- Worked with Online ordering
Customer Sales Representative
2 Years- Resolved customer account and ticket issues using point-of-sale and betting systems.
- Educated patrons on wagering options, promotions, and house rules.
- Processed sportsbook wagers accurately while maintaining compliance with gaming regulations.
- Balanced cash drawers and reconciled transactions to support daily accountability.
- Delivered prompt customer service during high-volume betting periods.
- Monitored suspicious activity and escalated compliance concerns appropriately.
- Assisted call-in customers with questions and orders.
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Helped a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
- Navigated complex situations diplomatically by using professional problem-solving techniques tailored to specific customer needs.
- Participated in regular training sessions to stay current on industry trends and best practices.
- Informed customers of promotions to increase sales productivity and volume.
Education
High School Diploma
Skills
Scheduling and calendar management
Appointment scheduling
Workflow planning
Document control
Document management
Recordkeeping
Payroll and budgeting
Account reconciliation
Training and coaching
Employee training
Calendar management
Employee management
Staff supervision
Staff training
Customer service
Billing
Vendor engagement
Supply management
Meeting coordination
Record management
Software proficiency
Timeline
Office Supervisor
AtlantiCare APG Surgical Specialties
11.2022 - 06.2026Read More
Customer Sales Representative
Bally's Sports Book
10.2020 - 10.2022Read More
Sales Associate Supervisor
Kohls Department Store
11.2013 - 02.2024Read More
Absegami High School
High School Diploma
Read More