KATRINA MARTIN
PS Trucking
Little Rock,AR
16
years of professional experience
Customer Service Specialist experienced in prioritizing tasks and multi-tasking in fast-paced environments. Delivered enhanced customer satisfaction through effective collaboration within teams and resolution of escalated support issues. Focused on achieving business objectives and fostering positive customer experiences.
Work History
Customer Service Representative
9 Years 1 Month- Resolved customer inquiries regarding services and shipping options, ensuring satisfaction and clarity.
- Provided accurate information on products and services in response to customer inquiries, enhancing customer experience.
- Recorded customer interactions and transactions accurately to support service continuity and quality.
Program Director
3 Years 9 Months- Designed and launched educational programs for children six weeks to twelve years, fostering holistic development.
- Partnered with parents and staff to refine child learning and development strategies, promoting collaborative growth.
- Developed comprehensive strategic plans for program optimization, to optimize program operations, ensuring alignment with educational goals.
- Collaborated with teachers to support student learning and engagement strategies.
- Oversaw classroom behavior in accordance with established school policies, using established school policies and procedures.
- Provided supervision for students during lunch and recess activities, during lunch and recess, ensuring safety and order.
Substitute Teacher
2 Years 4 Months- Delivered engaging lessons across various subjects and grade levels.
- Managed classroom behavior to maintain a positive learning environment.
- Collaborated with permanent teachers for effective lesson continuity.
- Encouraged positive behavior among students through effective communication techniques.
Education
High School
Skills
Customer support
Service knowledge
Transaction management
Problem resolution
Problem solving
Conflict resolution
Client relations
Team collaboration
Timeline
Customer Service Representative
PS Trucking
07.2017 - CurrentRead More
Program Director
Kids r kids
02.2013 - 11.2016Read More
Substitute Teacher
Kelly Services
01.2011 - 05.2013Read More
Hamburg High School
High School
Read More