Katrina McNay
Levant
Summary
Dynamic professional with experience in customer service and team leadership. Proven track record in training staff, managing operations, and resolving customer issues efficiently. Equipped with strong problem-solving abilities, Tech-savvy innovator with hands-on experience, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Ross
2025.09 - 2026.04
- Assisted customers in locating merchandise and provided product information to enhance shopping experience.
- Maintained store presentation standards through effective merchandising and organization of sales floor displays.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences for customers.
- Collaborated with team members to achieve daily sales targets and maintain a positive work environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to build rapport and loyalty.
Shift Leader
Bruchi's Cheese Steaks and Subs
2024.06 - 2025.02
- Supervised daily operations to ensure high-quality customer service and efficient workflow.
- Trained new employees on food preparation standards and safety protocols.
- Coordinated shift schedules to optimize staffing and maintain service levels.
- Monitored inventory levels, placing orders to minimize shortages and waste.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Detox Counselor
Protea Behavioral Health Consoling
2022.12 - 2023.05
- Conducted individual and group counseling sessions to support clients in recovery processes.
- Developed personalized treatment plans based on client assessments and progress.
- Provided crisis intervention and emotional support during critical moments for clients.
- Collaborated with multidisciplinary teams to optimize patient care and treatment outcomes.
- Maintained accurate documentation of client progress and treatment interventions.
- Managed client caseloads efficiently by prioritizing tasks and maintaining effective communication with team members, ensuring timely provision of services and coordinated care.
- Provided crisis intervention services when needed, deescalating tense situations and maintaining a safe environment for all involved parties.
- Improved client recovery rates by implementing evidence-based detox counseling techniques.
- Utilized motivational interviewing techniques to help clients identify personal goals and overcome barriers to change, increasing their chances of long-term success in recovery.
- Monitored client progress to make necessary adjustments for client success.
Managing Partner
Courtyard by Marriott
2022.07 - 2022.12
- Led operational strategy to enhance guest satisfaction and improve service delivery.
- Mentored new staff members, resulting in a more cohesive team and increased overall performance.
- Implemented cost-control measures, optimizing resource allocation for improved profitability.
- Developed and maintained key relationships with vendors to streamline procurement processes.
- Directed daily operations to enhance guest satisfaction and streamline service delivery.
- Maintained High Standards of customer service during high-volume, fast-paced operations.
- Conducted regular inventory control and stock ordering.
- Mastered (POS) computer system for Automated order taking.
- Assisted staff with safe food preparation, assembly, and presentation.
Shift Leader
Dunkin' Donuts
2020.12 - 2022.05
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Implemented training programs that improved employee performance and retention rates.
- Conducted regular inspections of food safety practices to comply with health regulations.
- Collaborated with management in developing promotional strategies to increase sales volume.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
High School Diploma -
Russell County High School
Russell Springs, KY2018-12
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Goal oriented
- Cash handling
- Outgoing personality
- Flexible schedule
- Stocking and receiving
- Conflict resolution
- POS system operation
- Microsoft
- Outlook
- Computer operations
- Reading comprehension skills
- Lead database management
- Retail loss prevention
- Upselling and cross selling
- Dispute mediation
- Professional demeanor
Certification
- Certified- ServSafe, Bruchis - June 2024
Timeline
Sales Associate
Ross
2025.09 - 2026.04
Shift Leader
Bruchi's Cheese Steaks and Subs
2024.06 - 2025.02
Detox Counselor
Protea Behavioral Health Consoling
2022.12 - 2023.05
Managing Partner
Courtyard by Marriott
2022.07 - 2022.12
Shift Leader
Dunkin' Donuts
2020.12 - 2022.05
High School Diploma -
Russell County High School