Katrina Payne
Cumberland,VA
Summary
Results-driven General Manager with expertise in inventory management, staff training, and customer service. Proven ability to enhance operational efficiency and guest satisfaction through effective communication and problem-solving.
Overview
26
26
years of professional experience
1
1
Certification
Work History
General Manager
McDonald's
Powhatan, Virginia
11.2022 - 05.2026
- Oversaw daily operations and maintained high standards of food quality.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Trained new employees on service protocols and customer interaction techniques to enhance service delivery.
- Resolved customer complaints promptly, enhancing overall guest satisfaction experience.
- Facilitated team meetings to strengthen communication and proactively address operational challenges.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Ensured compliance with local health department regulations regarding food safety standards.
- Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA requirements.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Developed service and sales strategies to enhance customer retention and drive revenue growth.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Manager, Sales and Customer Support
Sunoco Gas Station
Sunray, Fla
01.2010 - 04.2012
- Developed and implemented strategies for increasing sales volume and improving customer loyalty.
- Oversaw operations of sales and customer support teams to ensure seamless service delivery.
- Resolved customer complaints efficiently and professionally.
- Developed training programs for new hires to enhance understanding of company policies.
- Examined customer feedback data to pinpoint areas for enhancement in customer support services.
Supervisor
Fantasy Spa
Lake Wales, Fla
09.2001 - 08.2002
- Supervised daily operations and staff activities to ensure smooth functioning of busy spa.
- Managed inventory levels and ordered supplies to support uninterrupted service delivery.
- Resolved client concerns promptly to uphold high standards of customer satisfaction.
Server
Dennys Restaurant
Lake Wales, Fla
02.2000 - 08.2001
- Delivered exceptional customer service in high-volume dining environment, enhancing guest satisfaction.
- Trained new servers on restaurant procedures and policies, fostering team efficiency and consistency.
- Ensured cleanliness and organization of dining area and tables, contributing to a welcoming atmosphere.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
GED -
Richmond Christian Academy
Richmond,Va09-2014
Skills
- Inventory management
- Sales
- Sales strategies
- Budgeting
- Performance monitoring
- Risk mitigation
- Safety compliance
- Change management
- Staff management
- Staff training
- Training and coaching
- Customer service
- Team collaboration
- Effective communication
- Verbal and written communication
- Problem solving
- Time management
- Deadline oriented
Certification
- ServSafe Food Protection Manager Certification
Timeline
General Manager
McDonald's
11.2022 - 05.2026
Manager, Sales and Customer Support
Sunoco Gas Station
01.2010 - 04.2012
Supervisor
Fantasy Spa
09.2001 - 08.2002
Server
Dennys Restaurant
02.2000 - 08.2001
GED -
Richmond Christian Academy