Katrina Phillips
Hubert,NC
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
1
1
Language
1
1
Certification
13
13
years of professional experience
Work History
Sales Associate
MCCS
Camp Lejeune, NC
10.2022 - Current
- Sales associate/stocker Currently Transported pallets to designated areas Removed pallets from delivery trucks Arranged merchandise on shelves according to planograms to POG's
- Delivered exceptional customer service, fostering positive relationships with clients and enhancing customer satisfaction.
- Assisted in inventory management, ensuring accurate stock levels and timely product replenishment.
- Collaborated with team members to develop sales strategies, improving overall store performance.
Custodian
City of Jacksonville
Jacksonville, NC
01.2016 - 09.2019
- Traveled throughout city buildings in Jacksonville NC.
- Performed dusting, trash removal, restroom cleaning, mopping, sweeping, carpet cleaning, and floor waxing while tracking cleaning supply inventory.
- Assisted in organizing major city events.
Housekeeper
Attention To Detail
Jacksonville, NC
05.2016 - 05.2019
- Cleaned commercial buildings at night while disarming and alarming security systems to ensure safety.
- Performed thorough cleaning of various surfaces including dusting, mopping, and waxing floors in commercial buildings at night. Keep count of cleaning supplies.
- Maintained cleanliness and organization across multiple properties using efficient cleaning techniques.
- Developed and implemented effective cleaning schedules to optimize workflow and efficiency.
- Trained new staff on cleaning protocols and standards to ensure consistency in service delivery.
Recreation Attendant
filed house MCCS
Camp Lejeune, NC
07.2013 - 01.2016
- Performed various tasks to maintain gym cleanliness for marines.
- Opened and closed gym, ensuring cleanliness and readiness for marine use. My duties are cleaning bathrooms, sweeping, mopping, taking out the trash. And sometimes set up equipment. For class held in the gym. Also I monitor the Navy and Marine corps birthdays.
- Supervised recreational activities, ensuring safety and adherence to guidelines.
- Facilitated engaging programs for diverse age groups, enhancing community participation.
- Coordinated equipment setup and maintenance, promoting optimal user experience.
Education
High School Diploma -
01-2005
Skills
- Customer service
- Retail Merchandising
- Inventory Control
- Order Fulfillment
- Sales Techniques
- Customer Engagement
- Time management
- Product Knowledge
- Sales Strategy
- Client Relationship
- Problem-solving skills
- Listening skills
- Multitasking strength
Certification
Driver's License
Awards
Employee of the quarter, January 2015, Sport branch division of mccs.
Additional Information
Authorized to work in the US for any employer
Languages
English
Full Professional
Timeline
Sales Associate - MCCS
10.2022 - Current
Housekeeper - Attention To Detail
05.2016 - 05.2019
Custodian - City of Jacksonville
01.2016 - 09.2019
Recreation Attendant - filed house MCCS
07.2013 - 01.2016
Swansboro High - High School Diploma,