Katrina Rivera
Las Vegas,NM
Summary
I am a self starter who coordinates my own schedule and appointments.
Detail oriented and fast learning worker of 10+ years. Works well with a team and following instructions. Above average time management skills.
Overview
15
15
years of professional experience
Work History
Delivery Driver
DoorDash
2021.04 - Current
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Upheld high standards of professionalism while representing company during interactions with customers, vendors, and other stakeholders.
- Delivered packages directly to customers doorstep and business.
- Prioritize customer needs and maintaining good customer ratings.
Housekeeper
Vicki Stiles
2020.08 - 2023.11
- Maintained safe and hygienic home by implementing thorough cleaning routines.
- Maintained confidentiality at all times, upholding privacy standards essential in private housekeeping roles.
- Swept, mopped and polished floors to remove dirt and grime and restore floor's protective layer.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
CNA/ Janitorial staff
New Mexico Behavioral Health institute
2015.01 - 2016.05
- Assisted patients with daily living activities, promoting independence and dignity.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
Pizza Delivery Driver
Pizza Hut
2013.10 - 2014.03
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of local area.
- Maintained clean driving record, ensuring safe and responsible transportation of food items.
- Exceeded company expectations for prompt deliveries, resulting in increased repeat business from satisfied customers.
Food Service Worker
Summit
2012.08 - 2013.05
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Cashier/Subway Sandwich Artist
Giant/ Subway Co.
2008.12 - 2012.01
- Successfully stocked and organize products to fit needs of establishment
- Trained several different employees on how to properly execute their jobs
- Trained in customer service to offer best service possible to any and all customers
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Some College (No Degree) - Business Administration
Luna Community College
Las Vegas, NMHigh School Diploma -
Las Vegas Christian Academy
Las Vegas, NM05.2008
Skills
- Customer service Client care Data Entry and Training
- Patient Care
- Cleaning and Organizing Abilities
- Attention to Detail
- Analytical Thinking
- Self-Motivation
- Critical Thinking
- Desktop Technical Support
Accomplishments
Graduated HS one year early.
references
- Vicki Stiles : Supervisor (505) 425-9062
- Esperanza Saiz : Peer/Co-worker (505) 985-4214
- Alfonso : Trainer/Supervisor NMBHI (505) 454-2100
- Sydney Garcia : Peer/Co-worker (505) 270-2501
Gap in Resume
Please contact me directly for an explanation of gap in my resume. Thank you.
Timeline
Delivery Driver
DoorDash
2021.04 - Current
Housekeeper
Vicki Stiles
2020.08 - 2023.11
CNA/ Janitorial staff
New Mexico Behavioral Health institute
2015.01 - 2016.05
Pizza Delivery Driver
Pizza Hut
2013.10 - 2014.03
Food Service Worker
Summit
2012.08 - 2013.05
Cashier/Subway Sandwich Artist
Giant/ Subway Co.
2008.12 - 2012.01
Some College (No Degree) - Business Administration
Luna Community College
High School Diploma -
Las Vegas Christian Academy