Summary
Overview
Work History
Education
Skills
Timeline
Server

Katrina Sampson

Leesburg,FL

Summary

. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Server

Pisces Rising
04.2023 - 07.2024
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Upsold high-profit items to enhance sales numbers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Server/Bartender

Gators Dockside
06.2021 - 04.2023
  • Assisted in training new hires, providing guidance on restaurant standards and best practices
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server

Metro Diner
03.2018 - 08.2020
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Upsold high-profit items to enhance sales numbers.

Server/Bartender

Sunsetters
10.2019 - 10.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Sales Associate

Proper Pickle Company
02.2018 - 07.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Server

Hacienda Hills Country Club
01.2018 - 04.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server/Cashier

Flippers Pizzeria
07.2017 - 01.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Diploma -

Lake Weir High School
Ocala, FL
05.2018

Skills

  • Customer Service
  • Problem-solving skills
  • Goal-Oriented
  • Relationship Building
  • Outgoing Personality
  • Sales Strategies

Timeline

Server

Pisces Rising
04.2023 - 07.2024

Server/Bartender

Gators Dockside
06.2021 - 04.2023

Server/Bartender

Sunsetters
10.2019 - 10.2019

Server

Metro Diner
03.2018 - 08.2020

Sales Associate

Proper Pickle Company
02.2018 - 07.2018

Server

Hacienda Hills Country Club
01.2018 - 04.2018

Server/Cashier

Flippers Pizzeria
07.2017 - 01.2018

Diploma -

Lake Weir High School

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Katrina Sampson