Katrina Santos
Business Office Manager
Coralville,United States
Summary
Proficient Business Office Manager skilled in performing all billing and payroll needs, and management techniques to facilitate a cohesive team environment. Familiar with documentation requirements and bringing an organized and precision-minded approach. Offering 3 years of experience.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Business Office Manager
Home Instead
Denver, CO
06.2019 - Current
- Working remotely, ability to work independently and meet deadlines
- Oversee accounting, billing, payroll, bookkeeping, and compliance for 400+ employees and Clients
- Manage accounts receivables, invoicing, and processing long term care insurance
- Help with interdepartmental assignments including disciplinary management, scheduling, and recruitment.
- Process 401k, insurance benefits, and workers compensation claims
- Fast paced work environment with high call and email volume
- Experience communicating with seniors, employees from different cultures, and in office staff across other franchises
- Daily teams meetings, note taking, management of office administrator
Research Assistant
Denver Museum Of Nature And Science
Denver, CO
07.2019 - 09.2021
- Hybrid position of in-person and remote work
- Gathering experience survey data from over 200+ guests per day
- Ability to interact and communicate effectively and persuasively with different audiences daily
- Assist with data entry of 200+ responses
Research Assistant
Vital Research
Denver, CO
01.2019 - 05.2019
- This position required remote work and in person interviews
- Gathered survey data from 500+ Medicare recipients regarding their opinion on state funded services
- Established in communicating with individuals suffering from physical and mental disabilities
Enumerator
U.S Census Bureau
Providence, RI
06.2018 - 12.2018
- This position required field work and remote work with little supervision
- Assisted in gathering demographic data of 500+ individuals in the greater Providence area
- Ability to communicate with large audiences of all backgrounds
- Helped strengthen skills such as persistence, adaptability, and intuition
Education
Bachelor of Arts - Sociology
University of Rhode Island
Kingston, RI 09.2016 - 05.2018
Associate of Arts - Sociology
Community College of Rhode Island
Warwick, RI 09.2014 - 05.2016
Skills
Detail Oriented
Thorough
Great communicator
Observant
Experienced with remote work
Organized
Prompt
Responsive
Strategic
Accomplishments
- Two promotions within 2 years of employment at Home Instead
- Organizing social events including fundraising for the Alzheimer's Association
- Juvenile Justice Immersion Internship- Winter 2018
- Clean Water Action Internship - Summer 2017
- Teacher's Assistant 2017-2018
- Sustainability Mentorship and Volunteer Coordinator 2018
Certification
Notary Public
Timeline
Research Assistant
Denver Museum Of Nature And Science
07.2019 - 09.2021
Business Office Manager
Home Instead
06.2019 - Current
Research Assistant
Vital Research
01.2019 - 05.2019
Enumerator
U.S Census Bureau
06.2018 - 12.2018
Bachelor of Arts - Sociology
University of Rhode Island
09.2016 - 05.2018
Associate of Arts - Sociology
Community College of Rhode Island
09.2014 - 05.2016