Katrina Santos
Springfield
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Taco Bell
Springfield
01.2026 - Current
- Supervises team members during high-volume shifts.
- Trains new employees on food safety procedures.
- Handles customer inquiries and resolves complaints effectively.
- Ensures compliance with health and safety regulations.
- Verifies that cash drawers contain correct amounts of money during opening and closing shifts.
- Provides exceptional customer service and maintains a positive attitude throughout the shift.
Service Champion
Taco Bell
Springfield
01.2025 - 01.2026
- Provided excellent customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area and kitchen.
- Operated cash register accurately and efficiently while maintaining proper cash control procedures.
- Assisted customers in locating desired items, providing product information, and helping them make selections.
- Assisted in training new staff on operational procedures and customer interaction.
- Resolved customer complaints promptly to enhance guest satisfaction.
Department Supervisor
Ollies Bargain Outlet
Springfield
11.2023 - 07.2024
- Supervised daily operations to maintain store standards and customer satisfaction.
- Trained new staff on company policies and customer service techniques.
- Managed inventory levels through regular stock counts and organization.
- Assisted in merchandising and product placement to enhance store layout.
- Collaborated with management to implement promotional displays and initiatives.
- Resolved customer complaints in a timely manner.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Education
Corry Area High School
Corry, PaSkills
- Cash handling
- Food safety compliance
- Customer service
- Communication skills
- Time management
- Attention to detail
- Goal setting and tracking
- Flexible schedule
- Professional appearance
- Demonstrates exceptional reliability and punctuality
Certification
- ServeSafe Certified
Accomplishments
- Employee of the month
Timeline
Shift Leader
Taco Bell
01.2026 - Current
Service Champion
Taco Bell
01.2025 - 01.2026
Department Supervisor
Ollies Bargain Outlet
11.2023 - 07.2024
Corry Area High School