Katrina Toli
Dingmans Ferry,PA
Summary
Detail-oriented professional with a solid background in administrative support and cash management. Known for strong multitasking abilities and a commitment to fostering a positive team environment.
Overview
11
11
years of professional experience
Work History
Clerk
ShopRite
Newton, NJ
11.2025 - Current
- Processed customer transactions efficiently at point of sale.
- Maintained accurate inventory records and stocked shelves promptly.
- Assisted customers with product inquiries, enhancing shopping experience.
- Collaborated with team members to ensure store cleanliness and organization.
- Supported promotional displays setup, increasing product visibility.
- Adhered to safety protocols while operating equipment in-store.
- Engaged in continuous learning about products and store policies for improved service delivery.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Shift Leader
Dunkin' Donuts
Matamoras, PA
08.2015 - Current
- Supervised daily operations, ensuring high-quality service and product consistency.
- Trained and mentored team members to improve performance and customer satisfaction.
- Managed inventory levels, optimizing stock rotation and minimizing waste.
- Implemented standard operating procedures to enhance workflow efficiency and safety compliance.
- Monitored staff performance, providing constructive feedback to foster development and growth.
- Resolved customer inquiries and complaints promptly, maintaining brand loyalty and satisfaction.
- Coordinated shift schedules to ensure adequate staffing during peak hours.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Education
High School Diploma -
Delaware Valley High School
Matamoras, PA06.2016
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Administrative tasks
- Relationship building
- Basic accounting
- Schedule and calendar management
Languages
French
Limited Working
Timeline
Clerk
ShopRite
11.2025 - Current
Shift Leader
Dunkin' Donuts
08.2015 - Current
High School Diploma -
Delaware Valley High School