Katrina Tyler
South Lyon
Summary
Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
TJX Companies
Brighton
11.2023 - Current
- Assisted in managing daily store operations and team performance.
- Trained new employees on store policies and customer service standards.
- Coordinated inventory management and ensured accurate stock levels.
Assistant Store Manager
Home Depot
S Canton
09.2017 - 10.2023
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Coordinates with vendors to secure product availability at competitive prices.
Criminal Intelligence Analyst
YCSO partnmulti jurisdiction team
- Provided input into tactical operations plans based on knowledge of current criminal activities within an area or region.
- Collaborated with prosecutors during court proceedings involving cases where evidence was gathered through intelligence-led investigations.
- Monitored social media accounts for indicators of possible criminal activity occurring in specific areas.
- Developed briefings for senior staff members regarding changes in local crime patterns over time.
- Performed background checks on persons suspected of involvement in illegal activities such as drug trafficking or terrorist networks.
- Reviewed investigative case files to obtain additional details related to suspects or incidents.
- Participated in meetings with police officers and other stakeholders to discuss strategies for preventing future incidents.
- Gathered, evaluated, and interpreted open source information related to criminal activities.
- Coordinated with local, state, and federal law enforcement agencies regarding the sharing of intelligence information.
- Maintained databases containing information about individuals, groups, gangs, and organized crime syndicates involved in illegal activities.
- Evaluated existing policies governing the collection and dissemination of confidential intelligence data.
- Utilized mapping applications to illustrate geographical locations associated with criminal activities.
- Assessed the validity of criminal intelligence sources and their reliability as a source of information.
- Conducted research and analysis of criminal intelligence data to identify trends in criminal activity.
- Generated alerts on emerging threats from criminal activities or organizations.
Education
Crime Analyst - Law Enforcement
University Southern California
05.2005
Intelligence Analyst - Law Enforcement Intelligence Analysis
University Southern California
04.2005
Skills
- Team Building
- Operations Oversight
- Loss Prevention
- Time Management
- Merchandise Management
- Customer Relations
- Store Organization
- Shift Scheduling
- Marketing and Promotions
- Issue Resolution
- Hiring and Training
- Attention to Detail
- Sales Growth
- Performance Evaluations
- Time Management
Affiliations
- Nana to two awesome little kids
- Dog mom of 5
- Former Vice President SC Gang Investigators Association
Accomplishments
- Voted best of management team 2021 and again in 2022 at two different store locations
- Awarded highest sales volume within district of 12 big box retail stores within my managed departments
- Former Deputy US Marshal
- Lead several investigations that yielded arrests / convictions of individuals.
Accolade
- Accolades from Robert Mueller Director of FBI for investigative analysis that lead to the arrests and convictions of several members of a STG.
Timeline
Assistant Store Manager
TJX Companies
11.2023 - Current
Assistant Store Manager
Home Depot
09.2017 - 10.2023
Criminal Intelligence Analyst
YCSO partnmulti jurisdiction team
Crime Analyst - Law Enforcement
University Southern California
Intelligence Analyst - Law Enforcement Intelligence Analysis
University Southern California