Katrina Williams
Mansfield,TX
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience, with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed bartender with diverse menu of memorized drink recipes.
Overview
3
3
years of professional experience
Work History
Head Bartender
Ring O'Bells
05.2023 - 06.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Followed strict recipes and drink measurements to minimize product used.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
Bartender
1611 Golf
12.2022 - 05.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
Coyote Ugly Saloon
12.2021 - 12.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Bar Manager
Peckerheads
12.2021 - 12.2022
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Server/Bartender
Happy Chicks/BBGs
12.2020 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
No Degree - Psychology
Texas State University
San Marcos, TXHigh School Diploma -
Mansfield Lake Ridge High School
Mansfield, TX05.2019
Skills
- Staff Training and Supervision
- Alcohol Safety Knowledge
- Attentive service
- Cash handling expertise
- POS System proficiency
- Customer Service
- Measurement accuracy
- Classic cocktails
- Responsible Alcohol Service
- Liquor, beer, and wine knowledge
Timeline
Head Bartender
Ring O'Bells
05.2023 - 06.2024
Bartender
1611 Golf
12.2022 - 05.2023
Bartender
Coyote Ugly Saloon
12.2021 - 12.2022
Bar Manager
Peckerheads
12.2021 - 12.2022
Server/Bartender
Happy Chicks/BBGs
12.2020 - 11.2021
No Degree - Psychology
Texas State University
High School Diploma -
Mansfield Lake Ridge High School
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